Quality Assurance Specialist

Partners In Recovery LLC; Kansas City (MO); On-site; USD 45,000 - 48,000; Full time

Job summary

Community Action Agency of Greater Kansas City is seeking a QA Compliance Specialist to monitor programs for regulatory compliance and ensure eligibility criteria are met. The role reports to the Quality Assurance Manager and sits in the Quality Assurance department in Missouri.

Applicants should have a 4-year degree and at least five years of grants compliance experience, with strong data management and numerical skills. Some evenings/weekends may be required; travel not specified.

Qualifications

• Bachelor’s degree in Business Administration, Social Work, Sociology, or related field.
• Five years of experience ensuring compliance to grants.
• Strong database management and quality control experience.
• Good numerical skills and understanding of mathematical formulas.

Responsibilities

• Monitor program operations to ensure compliance with applicable regulations, guidelines and policies.
• Ensure all eligibilities and criteria for programs and services are met.
• Evaluate the quantity and quality of program operations as documented by funding sources.
• Work with department manager to build evaluation tools and communicate results.
• Create and file appropriate compliance reports.
• Conduct internal investigations of compliance issues and preventive measures.

Skills

Attention to detail

Numerical skills

Listening skills

Assessment skills

Time management

Education

Bachelor’s degree in Business Administration, Social Work, Sociology, or related field

Tools

Database management

Quality control software

Job description

• Base Pay $45,000.00 - $48,000.00 / Year
• Relocation Expense Covered No
• Employee Type Regular Non-Exempt
• Required Degree 4 Year Degree
• Manage Others No

Contact information

• Name Dometria C Harrell

Description

Reports to: Quality Assurance Manager

Classification: Full-Time

Direct Reports: None

Exempt Status: Non-Exempt

Department: Quality Assurance

Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Jackson, Platte and Clay counties, Missouri.

• Bachelor’s degree in Business Administration, Social Work, Sociology, or related filed
• Five (5) years of related function of ensuring compliance to grants
• Exceptional database management system and quality control experience
• Good numerical skills and understanding of mathematical formulas
• Excellent listening and assessment skills
• Strong attention to detail
• Some evenings and weekends required occasionally
• Reliable transportation, valid driver license and maintain active car insurance

Essential Job Functions:

• Monitor program operations to ensure compliance with applicable regulations, guidelines and policies
• Ensure all eligibilities and criteria for programs and services are met
• Evaluate the quantity and quality of program operations are documented as specified by funding source
• Work closely with department manager and leadership team to build evaluation tools for programs and communicate internal and external results
• Create and file appropriate compliance reports
• Conduct internal investigation of compliance issues and identify critical control points and preventive measures
• Identify organizational training needs to build professional development
• Merit audit responses to findings and recommendations
• Routinely report the effectiveness of departments, programs and services through Customer Surveys, Quality Assurance Reports, Outcome of Efforts, Community Assessment Needs, to name a few
• Inquire and maintain ROMA Certification (Results-Oriented Management and Accountability)
• Adjust to frequent change in duties and procedures
• Be nonjudgmental and objective in working with clients, vendors and coworkers
• Work independently and/or team settings and adhere to deadlines
• Work efficiently and effectively in high stress situations
• Represent CAAGKC at special events, meetings and/or remote locations
• Any other duties as assigned

Physical Demands:

Standing - 10%

Lifting - 5% ability to lift at least 25 lbs. or less

Inside office - 90%

Out of office - 10%

Requirements

Essential Job Functions:

• Monitor program operations to ensure compliance with applicable regulations, guidelines and policies
• Ensure all eligibilities and criteria for programs and services are met
• Evaluate the quantity and quality of program operations are documented as specified by funding source
• Work closely with department manager and leadership team to build evaluation tools for programs and communicate internal and external results
• Create and file appropriate compliance reports
• Conduct internal investigation of compliance issues and identify critical control points and preventive measures
• Identify organizational training needs to build professional development
• Merit audit responses to findings and recommendations
• Routinely report the effectiveness of departments, programs and services through Customer Surveys, Quality Assurance Reports, Outcome of Efforts, Community Assessment Needs, to name a few
• Inquire and maintain ROMA Certification (Results-Oriented Management and Accountability)
• Adjust to frequent change in duties and procedures
• Be nonjudgmental and objective in working with clients, vendors and coworkers
• Work independently and/or team settings and adhere to deadlines
• Work efficiently and effectively in high stress situations
• Represent CAAGKC at special events, meetings and/or remote locations