Quality Assurance Specialist

AVI-SPL; Glendale (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

AVI-SPL seeks a Quality Assurance Specialist to enhance AV project execution and delivery in Glendale. The role focuses on ensuring compliance with quality standards, facilitating communication among teams, and implementing process improvements. This mid-senior level position offers a collaborative environment with opportunities for professional growth.

Benefits

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Training and professional development opportunities

Qualifications

• Ability to execute test plans and QA procedures.
• Strong background in functional and acceptance testing.
• Proven troubleshooting skills in AV systems.

Responsibilities

• Conduct QCC Handoff meetings to align project requirements.
• Review and recommend improvements to Quality Management Plans.
• Assist in training technicians on quality control practices.

Skills

Attention to detail

AV technical acumen

Process improvement

Technical documentation

Education

3-5 years’ experience in Quality Assurance or Engineering

Tools

Microsoft Office

Job description

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Description

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Description

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Quality Assurance Specialist is a member of AVI-SPL’s Systems Integration LOB team responsible for supporting fabrication and installation operations by partnering with local offices in project execution and delivery, and ensuring alignment with fabrication, installation, and quality standards. You’ll work closely with internal teams, vendors, and shop and field personnel to ensure that all AV systems and equipment prepared, validated, and shipped from the QCC meet project specifications, performance, and quality compliance goals. By ensuring QCC processes, technical standards, documentation, and training are aligned, efficient, and effectuated, you will drive project performance and employee and customer satisfaction.

Day-to-Day Responsibilities

• Conduct QCC Handoff/Technical Kickoff Meetings to understand project technical requirements to be able to communicate these effectively to QCC staff.
• Work with project managers and engineers to reinforce QCC Process and Quality Management Plan documentation and deliverable requirements to maintain efficiency and consistency goals.
• Reviews Quality Management Plan KPI’s and recommends appropriate improvement measures as needed.
• Assists QCC Leadership in identifying and mitigating risks to project schedules and success.
• Recommends improvements to existing quality control process to increase efficiency, velocity, and consistency.
• Continually reinforce AVISPL technical standards and playbook processes to ensure technician work product meets project requirements.
• Recommend specific process enhancements and changes with the goal of reducing process overhead and increasing project success.
• Assist in support efforts related to AVI-SPL’s Quality Control Center Process and Quality Management Plan.
• Coordinate with engineering staff to resolve issues around fabrication and pre-deployment configuration of AV Systems and Equipment.
• Assist QCC leadership in managing timelines, deliverables, and communication for QCC related projects.
• Ensure compliance with safety, quality, and fabrication standards.
• Assist in troubleshooting and resolving escalated issues that impact QCC operations.
• Provide training and guidance to technicians on quality control and management practices.
• Participate in project specific lessons learned discussions to solicit feedback on QCC performance to determine areas for process improvement or additional training and development.
• Conduct technical or safety training on relevant and specific topics.
• Participate in meetings with sales and engineering teams to understand new products and solutions and determine action items or process improvements needed to support.
• Maintain a strong understanding of technical aspects of business/industry, trends and changes.
• Travel to assist in the initial setup and buildout of a Regional Quality Control Center.
• Travel to regional offices or customer jobsites to directly interface with team members as needed.
• Special projects as required.
  
  

Must Haves

WHAT WE’RE LOOKING FOR

• Ability to develop and execute detailed test plans and Quality Assurance procedures.
• Understanding of and experience in functional, regression, integration, and acceptance testing.
• Outstanding AV technical acumen and familiarity with control systems programming.
• Ability to recommend and implement process improvements based on QA findings.
• Strong attention to detail in identifying, documenting, and tracking defects.
• Competency in writing technical documentation and QA reports.
• Ability to understand and leverage existing company systems to provide project specific solutions.
• Proven ability to troubleshoot AV system and signal chain issues.
• Ability to balance multiple tasks with changing priorities.
• Ability to negotiate conflicts and maintain constructive working relationships with people at all levels of the organization.
• Ability to collaborate with engineering, product, and installation teams.
• Detail oriented and organized with a quality driven mindset.
• Self-starter capable of working independently and ensuring deadlines are met.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficient with Microsoft Office (Word, Excel, Outlook, etc.)
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
• 3-5 years’ experience in Quality Assurance or Engineering within the AV industry.
  
  

Nice-to-Haves

• CTS-I / CTS-D Certification preferred.
• Lean/Six Sigma Green belt (or higher) certification preferred.
  
  

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities
  
  

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  IT Services and IT Consulting

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