Quality Assurance/Quality Management (QA/QM) Manager

Domino Technologies, Inc.; Middletown Township (PA); Hybrid; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Domino Technologies, Inc. seeks a Quality Assurance/Quality Management (QA/QM) Manager to lead enterprise QA efforts across IT projects, programs, and applications in a hybrid Middletown, PA environment.

The role focuses on improving testing practices, governance, risk-based coverage, and delivery quality while guiding staff through change. The ideal candidate has 5+ years of QA/QM leadership, hands-on test strategy, and experience with Azure DevOps and AI-assisted testing.

Qualifikationen

• 5+ years leading QA/QM teams or functions.
• Experience piloting AI-assisted testing, automation, quality analytics, or CI/CD integration.
• Proven leadership across multiple initiatives with process improvement.
• Hands-on testing: strategy, design, execution, defect management, traceability, release readiness.
• Ability to coach and develop staff and lead change.
• Strong knowledge of SDLC/Agile/Waterfall and hybrid delivery.
• Experience with enterprise applications, multi-team programs.
• Azure DevOps testing workflows, traceability, reporting.
• Strong analytical and stakeholder management skills.

Aufgaben

• Lead enterprise-wide QM activities across IT projects and programs to ensure quality standards.
• Assess current QA/QM practices and design a future operating model with standards and roadmaps.
• Develop and enforce QA/QC processes across the SDLC.
• Coach QM staff and drive adoption of new practices.
• Define QM involvement for large and small initiatives, including testing ownership.
• Provide hands-on leadership in test strategy, planning, design, execution, and defect management.
• Support testing where needed and guide risk-based testing strategies.
• Govern QM governance for enterprise transformation and critical applications.
• Review third-party test strategies and ensure alignment with standards.
• Identify and pilot test automation opportunities and AI-driven testing with proper controls.

Kenntnisse

QA/QM leadership

AI-assisted testing

Test strategy

SDLC/STLC know-how

Agile/Scrum/Waterfall

Risk-based testing

Staff coaching & development

Azure DevOps testing

Release-readiness decisions

Jobbeschreibung

Quality Assurance/Quality Management (QA/QM) Manager / Full-Time / Hybrid / Middletown, PA

Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!

The Position:

Position Title: Quality Assurance/Quality Management (QA/QM) Manager

Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA

Duration: 12-24+ Month Project

Note: Hybrid work environment is primarily remote off-site with on-site expected to be several days per month, as required.

Note: In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start.

We are seeking a Quality Assurance/Quality Management (QA/QM) Manager to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department to lead practical improvements to existing testing oversight and delivery practices. The QA/QM Manager will assess current approaches, guide staff through appropriate change, strengthen risk-based and agile testing practices, and recommend a sustainable operating model across enterprise initiatives, smaller projects, and operational support changes.

Our Quality Assurance/Quality Management (QA/QM) Manager will perform the following duties:

• Lead and oversee enterprise-wide Quality Management (QM) activities across multiple IT projects, programs, and applications, ensuring consistent quality standards and successful delivery.
• Assess current QA/QM practices and recommend a proportionate future operating model, including reusable standards, roles, workflows, and a realistic improvement roadmap.
• Develop, implement, and enforce enterprise Quality Assurance and Quality Control processes, methodologies, best practices, and quality gates throughout the Software Development Life Cycle (SDLC).
• Lead, coach, and develop QM staff with varying experience levels; involve them in improvement decisions, establish clear accountability, and support adoptions of new working practices.
• Define QM involvement and testing ownership for large enterprise projects, smaller functional efforts, and operational support changes, including when QM executes testing and when delivery teams or vendors execute testing under QM oversight.
• Provide hands-on technical leadership in test strategy, planning, design, execution, defect management, requirements-to-test traceability, and release readiness assessments. Directly support testing where risk, skills and capacity justify it.
• Guide Quality Management governance and support for enterprise transformation initiatives, business critical and business critical applications.
• Review third party test strategies, plans, execution results, deliverables, and contractual quality commitments to ensure compliance with PTC standards.
• Identify and pilot practical test automation opportunities, prioritizing repeatable regression and high-value manual works, with clear ownership for script maintenance.
• Evaluate targeted use of AI-assisted testing and documentation automation, with human review, traceability, information security, and measurable benefits.
• Use Azure DevOps (ADO) and available reporting tools to establish a manageable baseline of test coverage, defects, delivery risk capacity, and improvement outcomes.
• Identify, assess, communicate, and elevate quality risks, testing constraints, resource challenges, and delivery issues, recommending appropriate corrective actions.
• Simplify and improve test strategies, plans, requirements traceability, evidence, RACI assignments, and readiness reporting so documentation supports decisions without unnecessary overhead.
• Promote risk-based testing, early quality involvement, root cause analysis, and production-defect feedback to strengthen regression coverage and reduce recurring issues.
• Collaborate with project managers, PMO, Development, Business Enterprise Architecture, vendors, and Managed Services teams to agree on practical testing boundaries, priorities, and accountability.
• Oversee testing resource planning, workload management, capacity forecasting, and staffing needs to support project priorities and improve team effectiveness.
• Support the transition of completed projects into operational support by defining testing handoff requirements, automation maintenance responsibilities, and ongoing quality governance.
• Drive continuous improvement initiatives to standardize processes, eliminate inefficiencies, reduce testing costs, improve automation adoption, and strengthen overall software delivery quality.
• Communicate clear, concise quality risks, progress, recommendations, and tradeoffs t technical and nontechnical stakeholders and leadership.
• Ensure compliance with PTC Quality Management processes, PMO guidelines, organizational policies, and applicable governance requirements.

The Skills and Experience:

• 5+ Years: Experience as a Quality Assurance/Quality Management (QA/QM) Lead or Manager
• Experience piloting AI-assisted testing, automation, quality analytics, or CI/CD integration
• Proven leadership of QA functions across multiple initiatives, with successful examples of practical process improvement and change adoption
• Hands-on experience with test strategy, test design, test execution, defect management, requirements traceability, risk-based coverage, and release-readiness decisions
• Demonstrated ability to coach, manage, and develop staff, build trust, clarify accountability, and lead change collaboratively
• Strong working knowledge of SDLC, STLC, Agile, Scrum, Waterfall, hybrid delivery methodologies, with the ability to tailor QA involvement to delivery risk and work type
• Experience supporting complex enterprise application projects, integrations, or comparative multi-team initiatives
• Experience managing competing priorities, staff capacity, work allocation, and realistic improvement plans
• Working proficiency of Microsoft Azure DevOps (ADO) testing workflows, traceability, defects, and reporting
• Strong analytical judgement, root-cause problem-solving, organizational, stakeholder management, and decision-making skills }