Quality Assurance (QA) Specialist III

Griot; Plainfield (IN); On-site; USD 89,000 - 135,000; Full time

Benefits offered by this job

Co-pay Medical, Co-pay Dental

Life Insurance

401(k) Plan

Paid vacation days + holiday pay

Employee discount plan

Employee Profit Sharing Plan

Job summary

Griot's Garage in Plainfield, IN is seeking a Quality Assurance Specialist III to lead the QA team, oversee the QMS, and drive regulatory compliance. You will work with R&D, Production, and Supply Chain to mitigate risk and elevate quality across the facility.

The role requires 5+ years in industrial manufacturing QA, strong data analysis, experience with audits, and a passion for car care. This is a full-time on-site position with competitive compensation and benefits.

Qualifications

• 5+ years of QA experience in industrial manufacturing.
• Expert knowledge of QA methodologies and QMS software.
• Experience hosting supplier audits and CAPA management.

Responsibilities

• Own and manage the site-wide QMS, tracking CAPAs and change controls.
• Lead internal facility audits and the external supplier qualification program.
• Lead root cause analyses for critical quality issues and customer complaints.
• Author, review, and approve SOPs, quality policies, and validation protocols.
• Track, analyze, and present KPIs and compliance trends to senior management.
• Host regulatory inspectors and client auditors as the primary technical contact.
• Mentor and train junior QA Specialists and establish site-wide training.
• Identify compliance risks and lead continuous improvement projects.

Skills

Quality leadership

Root cause analysis

Data analysis

Cross-functional collaboration

Quality metrics tracking

Education

Bachelor's degree in Business, Engineering, or a scientific field

ASQ CQA or CMQ/OE certification (preferred)

High school diploma or equivalent

Tools

QMS software

ERP systems

Job description

Description

Griot’s Garage

Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage!

Overview

As the Quality Assurance Specialist III, you will report to the Quality Assurance Manager and serve as the strategic and technical lead for the QA team. You will oversee the entire Quality Management System (QMS), manage external vendor audits, and lead regulatory compliance initiatives. This role bridges operational execution and corporate strategy, working directly with R&D, Production, and Supply Chain managers to mitigate risk and drive facility-wide quality excellence.

Responsibilities

• Own and manage the site-wide QMS, ensuring robust tracking of CAPAs, nonconformances, and change controls
• Act as the lead auditor for internal facility processes and manage the external supplier/vendor qualification audit program
• Lead complex root cause analysis investigations for critical quality failures and customer complaints
• Author, review, and approve critical SOPs, quality policies, and validation protocols
• Track, analyze, and present quality metrics (KPIs) and compliance trends to senior management
• Host regulatory inspectors and external client auditors, serving as the primary technical point of contact
• Mentor, train, and guide junior QA Specialists and establish site-wide compliance training programs
• Proactively identify compliance risks and lead continuous improvement projects to enhance efficiency

Requirements

Qualifications

• High school diploma or equivalent (Bachelor’s degree in Business, Engineering, or a scientific field highly preferred)
• Minimum of 5+ years of quality assurance experience in an industrial manufacturing environment (chemical or automotive consumer goods preferred)
• Expert knowledge of QA methodologies, root cause analysis tools (e.g., 5 Whys, Fishbone), and QMS software
• Proven experience managing supplier quality programs and hosting external regulatory audits
• Advanced data analysis skills with high proficiency in Excel and ERP systems
• Strong leadership, mentoring, and conflict-resolution skills
• ASQ certified quality auditor (CQA) or manager (CMQ/OE) is a major plus
• Interest in cars and car care, a plus!

Work Environment

• Split between an office setting and a manufacturing floor environment
• Prolonged standing, walking, and exposure to loud noises and varying warehouse temperatures
• Proper PPE and adherence to the facility dress code are required

Benefits

• A competitive wage (DOE)
• Co-pay Medical, Co-pay Dental
• Life Insurance
• 401(k) Plan
• Paid vacation days + holiday pay
• Employee discount plan
• Employee Profit Sharing Plan

Work Location: Plainfield, IN

Job Type: Full-time

Pay: $89,440-$135,200 per year/salary exempt

Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer.