Quality Assurance (QA) Director

Maximus; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Job summary

Maximus is seeking a remote Quality Assurance Director to lead enterprise-wide quality initiatives and drive strategic quality management across multiple projects and programs. This senior leader will guide cross-functional teams and ensure compliance and performance excellence.

Ideal candidates have a Bachelor's degree in a related field and 10–12 years of relevant experience, with preference for current Maximus CCO experience.

Qualifications

• Bachelor's degree in related field required.
• 10–12 years relevant professional experience.
• Current Maximus CCO experience is highly preferred.

Responsibilities

• Define, communicate, and oversee all quality management activities including monitoring systems and reviews.
• Develop quality assurance oversight systems and goals for contractual compliance.
• Lead strategies for quality across business development opportunities and programs.
• Implement a comprehensive quality discipline across multiple projects.
• Build and manage a quality team with both direct and matrixed staff.
• Monitor metrics and performance to improve quality and fiscal accuracy.
• Oversee quality plans, methodologies and contractor compliance.
• Direct reporting and governance, including management review meetings.
• Develop reports to monitor quality performance across multiple areas.

Job description

Maximus is looking for a remote Quality Assurance (QA) Director to lead enterprise-wide quality initiatives. This senior leader will drive strategic quality management, guide cross-functional teams, and ensure compliance and performance excellence across multiple projects and programs.

Essential Duties and Responsibilities:

• Define, communicate, and provide oversight for all quality management activities, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, related outcomes and associated follow-up actions, including controls, monitoring, and proven practices.
• Develop contractual and quality assurance oversight systems and goals and implements specific objectives to ensure oversight systems are adequate and goals are realized, including but not limited to evaluating the effectiveness of contract required programs, policies, systems, and processes.
• Develop strategies and solutions for quality functions within business development opportunities including innovative, cost-effective approaches for quality management meeting contractual and governmental requirements.
• Define strategies and process to implement a comprehensive quality management discipline across multiple projects.
• Build a team responsible for quality management, including both direct reports and staff in a matrix reporting relationship. This includes evaluating the effectiveness of staff training and training plans.
• Continually monitor metrics and performance across multiple projects to improve performance as needed, including evaluating the accuracy of fiscal administration processes.
• Provide guidance and oversight to projects developing quality plans and methodologies to maintain robust quality management systems meeting all necessary compliance standards.
• Direct all compliance certifications and re-certifications, including ISO 9001 quality management standards. Monitor the effectiveness of subcontractors and compliance with all contract requirements.
• Serve as member of a collaborative management team, and conduct regular management review meetings.
• Direct the design, development and implementation of reports to continuously monitor and measure all aspects of quality performance for multiple functional areas and projects, including evaluating document control efficiency and accuracy.

Continued - Essential Duties & Responsibilities:

• Participate in weekly and reoccurring client meetings to provide updates, address questions, discuss emerging concerns, and maintain strong alignment on quality priorities and expectations.
• Develop and present client facing performance content that translates results, trends, risks and opportunities into clear insights and actionable recommendations.
• Lead deep dive analysis of quality and performance trends going beyond surface level results to identify underlying drivers, patterns, and emerging risks. Translates findings into actionable insights that help our client and internal partners determine where targeted training, process improvements, communications, or other interventions may be needed.
• Actively engage in AI-related initiatives and emerging technologies, staying informed on new capabilities and offerings, building knowledge of their potential application, and identifying opportunities to leverage AI to enhance the overall program performance.
• Provide strategic quality leadership across multiple concurrent projects and initiatives representing the quality organization while partnering closely with the project management office and cross functional stakeholders. Effectively balance competing priorities, provide subject matter expertise, and anticipate risks and dependencies to ensure quality requirements, impacts and deliverables are incorporated throughout the project planning execution.

- Bachelor's degree in related field required- 10-12 years relevant professional experience.

Bachelors Degree or equivalent combination of education, technical training or work experience considered in lieu of degree with 4 years of experience.

Current Maximus CCO experience is highly preferred.

This position is fully remote and will require a home office.

Home office requirements:

Reliable high-speed internet service

Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity

Minimum 5 Mpbs upload speeds

Maximus employees who have completed the required minimum time in role according to the Internal Transfer and Promotion Eligibility Policy are eligible to apply for a posted position, and any exceptions are handled on a case-by-case basis by that specific project.

The time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .