Quality Assurance (QA) Director

Maximus; San Juan (PR); Remote; USD 110,000 - 160,000; Full time

Job summary

Maximus seeks a remote Quality Assurance Director to lead enterprise‑wide quality initiatives. The role drives strategic quality management, guides cross‑functional teams, and ensures compliance and performance excellence across projects and programs.

Responsibilities include establishing quality systems, oversight for contract and government requirements, and delivering actionable insights to improve quality and risk management while advancing AI-related initiatives within the program.

Qualifications

• Bachelor’s degree in related field.
• 10–12 years of relevant professional experience.
• Fully remote role with home office requirements.
• CCO experience highly preferred.

Responsibilities

• Define, communicate, and oversee all quality management activities, including monitoring systems, reviews, analyses and corrective actions.
• Develop oversight systems and objectives to ensure programs meet contractual and governmental requirements.
• Create strategies for quality functions across business development opportunities and contractual needs.
• Implement a comprehensive quality management discipline across multiple projects.
• Build and lead a quality team and evaluate staff training.
• Monitor metrics and performance to improve quality and fiscal administration processes.

Skills

Quality Management

Leadership

Compliance

ISO 9001

Program Management

Education

Bachelor's degree

Job description

Maximus is looking for a remote Quality Assurance (QA) Director to lead enterprise-wide quality initiatives. This senior leader will drive strategic quality management, guide cross-functional teams, and ensure compliance and performance excellence across multiple projects and programs.

Essential Duties and Responsibilities:

• Define, communicate, and provide oversight for all quality management activities, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, related outcomes and associated follow-up actions, including controls, monitoring, and proven practices.

• Develop contractual and quality assurance oversight systems and goals and implements specific objectives to ensure oversight systems are adequate and goals are realized, including but not limited to evaluating the effectiveness of contract required programs, policies, systems, and processes.

• Develop strategies and solutions for quality functions within business development opportunities including innovative, cost-effective approaches for quality management meeting contractual and governmental requirements.

• Define strategies and process to implement a comprehensive quality management discipline across multiple projects.

• Build a team responsible for quality management, including both direct reports and staff in a matrix reporting relationship. This includes evaluating the effectiveness of staff training and training plans.

• Continually monitor metrics and performance across multiple projects to improve performance as needed, including evaluating the accuracy of fiscal administration processes.

• Provide guidance and oversight to projects developing quality plans and methodologies to maintain robust quality management systems meeting all necessary compliance standards.

• Direct all compliance certifications and re-certifications, including ISO 9001 quality management standards. Monitor the effectiveness of subcontractors and compliance with all contract requirements.

• Serve as member of a collaborative management team, and conduct regular management review meetings.

• Direct the design, development and implementation of reports to continuously monitor and measure all aspects of quality performance for multiple functional areas and projects, including evaluating document control efficiency and accuracy.

Continued – Essential Duties & Responsibilities:

• Participate in weekly and reoccurring client meetings to provide updates, address questions, discuss emerging concerns, and maintain strong alignment on quality priorities and expectations.

• Develop and present client facing performance content that translates results, trends, risks and opportunities into clear insights and actionable recommendations.

• Lead deep dive analysis of quality and performance trends going beyond surface level results to identify underlying drivers, patterns, and emerging risks. Translates findings into actionable insights that help our client and internal partners determine where targeted training, process improvements, communications, or other interventions may be needed.

• Actively engage in AI-related initiatives and emerging technologies, staying informed on new capabilities and offerings, building knowledge of their potential application, and identifying opportunities to leverage AI to enhance the overall program performance.

• Provide strategic quality leadership across multiple concurrent projects and initiatives representing the quality organization while partnering closely with the project management office and cross functional stakeholders. Effectively balance competing priorities, provide subject matter expertise, and anticipate risks and dependencies to ensure quality requirements, impacts and deliverables are incorporated throughout the project planning execution.

Minimum Requirements

‘- Bachelor’s degree in related field required

• 10-12 years relevant professional experience.

Bachelors Degree or equivalent combination of education, technical training or work experience considered in lieu of degree with 4 years of experience.

Current Maximus CCO experience is highly preferred.

This position is fully remote and will require a home office.

Home office requirements:

Reliable high-speed internet service

Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity

Minimum 5 Mpbs upload speeds

Maximus employees who have completed the required minimum time in role according to the Internal Transfer and Promotion Eligibility Policy are eligible to apply for a posted position, and any exceptions are handled on a case-by-case basis by that specific project.

The time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of the limited assignment.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$110,000

Maximum Salary

$160,000