Quality Assurance & Process Improvement Lead

WestRock Company; Cerritos (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

WestRock Company in California is seeking a Quality Assurance Manager responsible for tracking, analyzing, and leading initiatives for internal quality and customer complaint issues. You will coordinate and execute the facility quality control program to ensure products meet established quality standards and serve as the central point of contact for inter-plant communication.

You will oversee testing, metrics, CIS data collection, and CAR/RCCA activities to drive continuous improvement and

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3–5 years in corrugated box plant industry with at least 1 year in a supervisory role.
• Strong mechanical acumen and ability to work with inspection methods and tools.
• Solid background in quality assurance, delivery excellence, data analysis and deriving business insights.
• Experience with Six Sigma or continuous improvement is desirable.

Responsibilities

• Coordinate testing and measurement program to validate capability and customer specifications.
• Develop and report performance metrics to senior management, including defects, quality returns, and scrap data.
• Utilize the CIS for data collection and analysis to drive continuous improvement activities.
• Lead CAR (Corrective Action Request) and RCCA activities for systemic issues to ensure robust product and process improvements.
• Plan, lead, and measure process and voice of customer performance and quality system effectiveness and adjust strategies as needed.

Skills

Mechanical acumen

Inspection methods & tools

Quality assurance & data analysis

Process management

Communication across org

Education

High school diploma or GED

Bachelor's degree preferred

Job description

WestRock Company in California is seeking a Quality Assurance Manager responsible for tracking, analyzing, and leading initiatives for internal quality and customer complaint issues. You will coordinate and execute the facility quality control program to ensure products meet established quality standards and serve as the central point of contact for inter-plant communication.

You will oversee testing, metrics, CIS data collection, and CAR/RCCA activities to drive continuous improvement and