Quality Assurance & Process Improvement Analyst

The Panther Group; Acton (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Panther Group seeks a detail-oriented Quality Assurance Specialist to own the Quality Management System (QMS), drive data-driven improvements, and ensure compliant processes and equipment. You will work with suppliers and cross-functional teams to maintain documentation, track KPIs, and lead CAPA initiatives.

Ideal candidates have 3–5 years in QA/QE within regulated industries, strong analytical skills, and proven ability to document and communicate quality standards across the organization.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Technical Writing, or related field; 3–5 years in QA/QE
• Experience in regulated environments (manufacturing, aerospace, medical devices, or tech) is a plus.
• Strong documentation and technical writing skills.
• Excellent attention to detail and organizational skills.
• Familiar with calibration standards and equipment tracking.

Responsibilities

• Manage the QMS: Maintain, update, and audit quality documentation, including SOPs, work instructions, and quality manuals.
• Analyze Quality Data: Establish and monitor KPIs, analyze quality and process data, identify trends, and recommend improvements.
• Support Supplier Quality: Work with suppliers to establish quality expectations, conduct supplier audits, and support corrective and preventive actions (CAPA).
• Manage Calibration: Coordinate equipment calibration and maintenance schedules to ensure inspection and testing equipment remains accurate and compliant.
• Lead Root Cause Analysis: Investigate product issues, customer complaints, and internal non-conformances using tools such as 5 Whys and Fishbone analysis.
• Drive CAPA: Develop and implement corrective and preventive actions that address the root cause and prevent recurring issues.
• Provide Cross-Functional Support: Train and support employees on quality procedures, compliance requirements, document control, and best practices.
• Drive Continuous Improvement: Identify opportunities to improve quality, processes, documentation, and supplier performance.

Skills

Data analysis

Analytical thinking

Documentation

Collaboration

Attention to detail

Education

Bachelor's degree in Engineering or related field

Tools

Excel

Minitab

SPC charts

Job description

The Panther Group seeks a detail-oriented Quality Assurance Specialist to own the Quality Management System (QMS), drive data-driven improvements, and ensure compliant processes and equipment. You will work with suppliers and cross-functional teams to maintain documentation, track KPIs, and lead CAPA initiatives.

Ideal candidates have 3–5 years in QA/QE within regulated industries, strong analytical skills, and proven ability to document and communicate quality standards across the organization.