Quality Assurance & Patient Experience Coordinator

Ultimate Care; New York (NY); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Comprehensive Health, Vision, Dental Benefits

401k Retirement plan + Employer Match

Generous paid time off

Job summary

A well-established home care provider in New York is seeking a Quality Assurance Coordinator to enhance client experiences and support departmental operations. Key responsibilities include patient outreach, complaint resolution, data analysis, and quality monitoring. Candidates should have experience with HIPAA regulations, a high school diploma or equivalent, and strong computer skills. The role offers comprehensive benefits and a focus on employee empowerment and growth.

Qualifications

• 1-3 years of experience in healthcare administrative roles.
• Experience in communicating effectively with clients and departments.
• Detail-oriented to ensure accuracy in client records.

Responsibilities

• Conduct patient outreach to assess satisfaction.
• Document and resolve client complaints, proposing mitigation plans.
• Monitor quality assurance activities of staff.

Skills

Experience with HIPAA regulations

Strong computer literacy

Bilingual in English and Spanish

Interpersonal and communication skills

Organizational skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EHR systems (HHAeXchange preferred)

Job description

A well-established home care provider in New York is seeking a Quality Assurance Coordinator to enhance client experiences and support departmental operations. Key responsibilities include patient outreach, complaint resolution, data analysis, and quality monitoring. Candidates should have experience with HIPAA regulations, a high school diploma or equivalent, and strong computer skills. The role offers comprehensive benefits and a focus on employee empowerment and growth.