Client Care & Caregiver Matching Coordinator

Holistic HomeCare Associates; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A dedicated home care provider in New York City is seeking a passionate Client Services Coordinator to ensure clients receive high-quality care. The role involves matching clients with qualified caregivers, managing schedules, and maintaining strong relationships. The ideal candidate should have at least 2 years of experience in healthcare or customer service and be proficient in scheduling software. A high school diploma is required, while an associate’s or bachelor’s degree is preferred. This is a crucial position in providing compassionate and personalized care.

Qualifications

• Minimum of 2 years experience in home care, healthcare, or customer service role.
• Detail-oriented and passionate about helping others.
• Proficient in scheduling software and basic computer applications.

Responsibilities

• Match clients with qualified caregivers based on needs and preferences.
• Build and maintain relationships with clients and caregivers.
• Manage and adjust schedules as needed, including emergencies.
• Maintain accurate records of client and caregiver interactions.
• Solicit client feedback to improve service delivery.
• Address staffing-related issues timely and effectively.

Skills

Organizational skills

Communication skills

Interpersonal abilities

Problem-solving skills

Time-management skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in healthcare administration or related field

Tools

Scheduling software

Basic computer applications

Job description

A dedicated home care provider in New York City is seeking a passionate Client Services Coordinator to ensure clients receive high-quality care. The role involves matching clients with qualified caregivers, managing schedules, and maintaining strong relationships. The ideal candidate should have at least 2 years of experience in healthcare or customer service and be proficient in scheduling software. A high school diploma is required, while an associate’s or bachelor’s degree is preferred. This is a crucial position in providing compassionate and personalized care.