Quality Assurance Coordinator

Ultimate Care; New York (NY); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Comprehensive Health, Vision, Dental Benefits

401k Retirement plan + Employer Match

Generous paid time off

Job summary

A well-established home care provider in New York is seeking a Quality Assurance Coordinator to enhance client experiences and support departmental operations. Key responsibilities include patient outreach, complaint resolution, data analysis, and quality monitoring. Candidates should have experience with HIPAA regulations, a high school diploma or equivalent, and strong computer skills. The role offers comprehensive benefits and a focus on employee empowerment and growth.

Qualifications

• 1-3 years of experience in healthcare administrative roles.
• Experience in communicating effectively with clients and departments.
• Detail-oriented to ensure accuracy in client records.

Responsibilities

• Conduct patient outreach to assess satisfaction.
• Document and resolve client complaints, proposing mitigation plans.
• Monitor quality assurance activities of staff.

Skills

Experience with HIPAA regulations

Strong computer literacy

Bilingual in English and Spanish

Interpersonal and communication skills

Organizational skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EHR systems (HHAeXchange preferred)

Job description

Overview

YELM US Associates, LLC, parent company of Ultimate Care and Swift Home Care, is seeking a Quality Assurance Coordinator to join our team. Under the supervision of the Quality Assurance Supervisor, this role is responsible for enhancing the client experience, ensuring high-quality care, and supporting departmental operations through patient outreach, complaint resolution, data analysis, and quality monitoring.

Location

Location: 1000 Gates Avenue, Brooklyn, NY 11221

Compensation

Compensation: $24-$26 an hour, based on relevant experience.

Schedule

Schedule: Monday-Friday, on-site, 9:00 AM - 5:00 PM

You will

• Conduct patient outreach to assess satisfaction, hospitalization status, and assist with various care concerns.
• Identify, document, and resolve client complaints and grievances, detecting risks and proposing mitigation plans.
• Maintain accurate and up-to-date logs of complaints, grievances, and incidents to ensure comprehensive resolution.
• Collect, analyze, and interpret data related to quality performance.
• Monitor and track quality control and assurance activities of in-office and field staff as directed by the QA supervisor.
• Support departmental operations through special projects, administrative tasks, and operational duties as assigned.

You will have

• 1-3 years of experience working with HIPAA regulations and maintaining patient records.
• High School Diploma or equivalent; minimum of two years of administrative experience in a healthcare setting.
• Strong computer literacy, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with EHR systems; HHAeXchange experience preferred.
• Strong client-facing and in-office communication skills.
• Bilingual in English and Spanish required.
• Highly organized and detail-oriented to ensure accuracy in addressing client concerns and audit findings.
• Strong problem-solving skills with the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills to foster collaboration across departments.

Benefits

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

About Us

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

YELM US Associates LLC, located in New York, is a licensed home care provider. We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

Why Choose Us?

At YELM US Associates LLC, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At YELM US Associates LLC, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don’t meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Equal Opportunity Employer

YELM US Associates LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Note: YELM US Associates LLC does not accept resumes from unsolicited search firms nor recruiters.