Quality Assurance Manager - Notional

Acuity International; Town of Florida (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Acuity International is seeking a Quality Assurance Manager to oversee and implement quality controls within a detention facility. You will ensure compliance with PBNDS, federal regulations, and contracts while driving continuous improvement across operations.

The role requires a Bachelor’s degree in a related field and 3–5 years of safety/quality management in corrections. Strong auditing, incident handling, and staff training skills are essential. U.S. citizenship or residency is required.

Qualifications

• Bachelor’s degree or equivalent in relevant fields; required for role.
• 3–5 years of safety and quality management experience in corrections or command center environments.
• Strong knowledge of detention standards, emergency response protocols, and federal compliance.
• Experience with incident tracking systems and quality management software.
• Excellent verbal and written communication and multitasking abilities.

Responsibilities

• Develop, implement, and monitor quality assurance policies and procedures across all departments.
• Conduct regular audits and inspections to assess compliance with detention standards.
• Analyze operational data and incident reports to identify trends and areas for improvement.
• Collaborate with department heads to resolve deficiencies and implement corrective actions.
• Maintain documentation of audits, inspections, and compliance reports.
• Train staff on quality assurance protocols, compliance requirements, and best practices.
• Serve as liaison with OD0, OPR, and other oversight entities.
• Lead internal investigations related to service complaints, safety incidents, or non-compliance.
• Support accreditation and certification efforts, including PREA and other federal programs.
• Promote a culture of accountability, transparency, and continuous improvement.
• Ensure compliance with OSHA and other relevant safety standards.
• Maintain records and documentation related to safety activities, inspections, and incidents.
• Coordinate with facility management and security teams to address safety concerns.

Skills

Quality assurance

Regulatory compliance

Auditing

Incident investigation

Staff training

Communication skills

Safety management

Data analysis

Education

Bachelor’s degree in Criminal Justice, Public Administration, Quality Management, or related field

Tools

Quality management software

Incident tracking systems

OSHA compliance tools

Job description

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.Position contingent upon successful contract award.LocationTBDClearance LevelT2- Moderate Risk Public Trust (MRPT)Primary FunctionThe Quality Assurance Manager is responsible for overseeing and implementing quality control and compliance programs within a detention facility. This role ensures that all operations meet Performance Based National Detention Standards (PBNDS), federal regulations, and contractual obligations, while promoting continuous improvement and accountability. This also includes safety regulations, implementing safety protocols, performing audits of programmatic procedures, and works directly with the Facility Director, supervisors, and stakeholders to facilitate process improvement and develop new procedural requirements. This role also involves risk assessment, training, and emergency preparedness to protect staff, detainees, and facility operations.All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company’s stated vision, mission and values.Duties and ResponsibilitiesDevelop, implement, and monitor quality assurance policies and procedures across all departments.Conduct regular audits and inspections to assess compliance with detention standards.Analyze operational data and incident reports to identify trends and areas for improvement.Collaborate with department heads to resolve deficiencies and implement corrective actions.Maintain documentation of audits, inspections, and compliance reports.Train staff on quality assurance protocols, compliance requirements, and best practices.Serve as liaison with Office of Detention Oversight (ODO), Office of Professional Responsibility (OPR), and other oversight entities.Lead internal investigations related to service complaints, safety incidents, or non-compliance.Support accreditation and certification efforts, including PREA and other federal programs.Promote a culture of accountability, transparency, and continuous improvement.Ensure compliance with OSHA and other relevant safety standards.Maintain records and documentation related to safety activities, inspections, and incidents.Coordinate with facility management and security teams to address safety concerns.Job RequirementsBachelor’s degree in Criminal Justice, Public Administration, Quality Management, or related field.3–5 years of safety and quality management experience in corrections or command center environments.Strong knowledge of detention standards, emergency response protocols, and federal compliance requirements.Experience with incident tracking systems and quality management software.Must be able to multi-task, be detail-oriented, be organized, and have excellent verbal and communication skills.Ability to obtain and maintain necessary clearances and credentials required for access to detention facilities.Ability to obtain and maintain favorable background investigations.Meet the requirements of the contract for all immunizations.Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.Must be at least 21 years of age.Must complete all required training.Ability to adapt to sudden changes and flexibility in work requirements to include potential shift changes based on operational needs and/or command priorities.Preferred QualificationsSafety certification such as the Construction Health and Safety Technician (CHST) or Occupational Health and Safety Technician (OHST) through Board of Certified Safety Professionals.Quality certification such as Certified Manager of Quality – Organizational Excellence (CMQ/OE) through American Society of Quality.CPR/First Aid certificationBilingual English/Spanish preferred; or fluency in other languages.Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.Ability to travel.Physical Requirements and Work ConditionsWork is performed in a secure detention facility.May require evening, weekend, or on-call hours.Exposure to emotionally challenging situations.Requires physical presence and mobility throughout the facility.Participate in drills and emergency responses as assigned.Acuity International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, disability, or protected veteran status.For OFCCP compliance, the taxable entity associated with this job posting is:Acuity International, LLC