Quality Assurance Manager – Impactful Role, $2k Sign-On

Automatic Data Processing, Inc.; Reading (Berks County); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

DailyPay

Wellness Programs

Employee Referral Bonuses

Career Advancement Opportunities

Résumé du poste

Supportive Concepts for Families, Inc. in Reading, PA, is seeking a Quality Assurance Manager to lead quality initiatives across programs. You will oversee QA activities, maintain certifications, and drive improvements in service delivery while managing limited resources.

This full-time role requires working with licensing, audits, and regulatory compliance, with training provided. We offer a $2,000 sign-on bonus, paid training, DailyPay, wellness programs, and opportunities for career

Qualifications

• High School diploma with 6 years of direct experience with IDD or autism.
• Associate’s Degree with 4 years of direct experience with IDD or autism.
• Bachelor’s Degree in Human Services field with 2 years of direct experience.

Responsabilités

• Develop and oversee quality initiative strategies across programs to improve service delivery.
• Maintain required Quality Assurance/Quality Management certifications.
• Oversee QA activities such as IM4Q, provider monitoring, and audits.
• Assist in development of Quality Assurance work plans.
• Monitor and report on QA activities; attend internal meetings.
• Respond to inquiries from administrative entities with timely information.
• Review waiver monitoring forms and follow up actions as needed.
• Conduct monthly random quality oversights and ad-hoc requests.
• Oversee annual ODP self-assessment completion.
• Provide training on licensing regulatory compliance to program staff.
• Review ISP, SNAP, BSP, and RPP paperwork for accuracy.
• Prepare licensing files for annual licensing and liaise with teams for items.
• Prepare for licensing/quality reviews with licensors; coordinate site inspections.
• Review events for reportability and consult investigation team when needed.
• Enter incidents into EIM and finalize reports within timeframes.
• Serve as Peer Reviewer in investigations when required.
• Ensure implementation of Investigation Panel recommendations.
• Promote residents, staff, and the agency positively to community stakeholders.

Connaissances

Dependable

Team-Oriented

Service-Focused

Professional

Positive

Committed to Helping Others

Formation

High School diploma with 6 years of relevant experience

Associate’s Degree with 4 years of relevant experience

Bachelor’s Degree in Human Services Field with 2 years of relevant experience

Outils

Excel

PowerPoint

Description du poste

Supportive Concepts for Families, Inc. in Reading, PA, is seeking a Quality Assurance Manager to lead quality initiatives across programs. You will oversee QA activities, maintain certifications, and drive improvements in service delivery while managing limited resources.

This full-time role requires working with licensing, audits, and regulatory compliance, with training provided. We offer a $2,000 sign-on bonus, paid training, DailyPay, wellness programs, and opportunities for career