Quality Assurance Manager II

DHL; York (York County); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a QA Manager II to lead quality assurance activities and ensure compliance within a dynamic logistics environment. In this role, you will manage quality systems, oversee regulatory compliance, and drive continuous improvement initiatives. This position offers the opportunity to work in a business casual environment that values teamwork and associate development. If you're passionate about quality assurance and looking to make a significant impact, this role is perfect for you.

Benefits

Comprehensive Health Benefits

401K Plan

Paid Vacations

Paid Holidays

Qualifications

• Manage quality assurance activities and ensure compliance with regulatory standards.
• Oversee hiring, training, and development of QA staff.

Responsibilities

• Maintain and improve the quality system and manage regulatory licenses.
• Lead continuous improvement projects and ensure compliance with standards.

Skills

Quality Assurance Management

Regulatory Compliance

Risk Assessment

Continuous Improvement

Team Leadership

Education

Bachelor’s Degree in a Related Field

1+ Years of Relevant Work Experience

Job description

QA Manager II

Join DHL Supply Chain, a logistics company connecting people and improving lives worldwide. If you are passionate about people, problem-solving, and continuous improvement, we invite you to explore career opportunities with us!

Job Description

Manage and coordinate all quality assurance activities across various scopes within a single site, assessing risk and complexity. Confirm quality support requests, communicate policies, and proactively liaise with customers regarding quality assurance. Develop and oversee site quality resources, support regional QA and regulatory compliance initiatives, and ensure validated processes for hardware, equipment, and software systems, as applicable.

Responsibilities

• Maintain and improve the quality system, including management review, CAPA, audits, self-assessments, change control, document control, and SOPs.
• Manage regulatory licenses, permits, and registrations.
• Oversee compliance with regulatory standards (e.g., cGxP), assess performance, and report to management.
• Ensure systems and equipment validation and change control processes are maintained.
• Lead regulatory, customer, and third-party audits.
• Monitor and develop site associates' training to ensure compliance.
• Manage Quality Technicians and oversee hiring, training, and development of QA staff.
• Track and report quality metrics and develop management reports.
• Act as the primary QA contact for customer issues and initiatives.
• Lead continuous improvement projects and activities.
• Ensure daily customer service and business standards are met.
• Conduct inspections and standards confirmations regularly.

Required Education and Experience

• Bachelor’s degree in a related field or 1+ years of relevant work experience.
• Less than 5 years of experience in a regulated environment (e.g., FDA, Health Canada) or ISO 9001 certification.
• 3-5 years of supervisory or management experience, preferably in a complex/matrix organization.

Our organization promotes a business casual environment, focusing on teamwork, associate development, training, and continuous improvement. We offer competitive wages, comprehensive benefits (health, dental, vision, life), 401K, paid vacations, and holidays. We are an equal opportunity employer.