Quality Assurance Manager (Home Care)

TieTalent; Town of Texas (WI); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Regional Quality Assurance Manager who will oversee compliance in home care service during its transition to remote operations. This role, with 50% travel, involves developing policies, performing audits, and educating staff while maintaining high operational standards. Applicants should hold a related bachelor's degree and possess 3-5 years of healthcare or social services experience.

Benefits

Medical, Dental, and Vision Benefits

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Company matched 401K

Qualifications

• Bachelor's degree in a related field required.
• 3-5 years of experience in healthcare or social services.
• Audit experience preferred.

Responsibilities

• Develop and implement policies that comply with Medicaid.
• Perform audits and monitor compliance at branch level.
• Educate staff on state regulatory and contract requirements.

Skills

Communication

Organizational

Interpersonal

Education

Bachelor's Degree in Business, Social Services, Public Administration, Nursing, or related field

Tools

Microsoft Office

Job description

POSITION SUMMARY: Reporting to the Vice President of Quality Assurance, the Regional Quality Assurance Manager is responsible for ensuring in-home care service provision complies with Medicaid, Medicaid waiver, MCO, and other licensure and contractual requirements throughout Texas.

Location: This is a Texas-based remote position with 50% travel!

We offer our team:

• Medical, Dental, and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts
• Company matched 401K

ESSENTIAL DUTIES:

• Develop, review, revise, and implement standardized policies, procedures, and work processes that comply with Medicaid and other regulatory/contractual requirements.
• Educate branch leadership and staff on state regulatory and contract requirements.
• Perform audits and monitoring to assess compliance at the branch level.
• Oversee external agency audits, including preparation, deficiency remediation, and corrective actions.
• Monitor corrective actions and ensure accountability.
• Drive operational compliance and quality outcomes.
• Report audit findings to all levels of leadership.
• Investigate, report, and resolve critical incidents and complaints.
• Review records and documentation related to recoupment requests.
• Perform other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

• Maintain positive relationships with internal and external customers.
• Ensure effective communication and organize work efficiently.
• Meet productivity requirements.
• Promote team behavior and participate in Continuous Quality Improvement.
• Represent the organization professionally.

POSITION REQUIREMENTS & COMPETENCIES:

• Bachelor's Degree in Business, Social Services, Public Administration, Nursing, or related field.
• 3-5 years of experience in healthcare or social services.
• Audit experience preferred.
• Experience in a fast-paced, multi-site organization is a plus.
• Strong communication, organizational, and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to travel up to 50% and work remotely.
• Self-confident, thorough, and prompt in completing tasks.
• Passionate, energetic, and results-driven.
• Valid Driver's License required.

To apply via text, text 8132 to [phone].

Employee wellbeing is a top priority at Addus Homecare. We are recognized as a top healthcare company in Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here.