Quality Assurance Manager — Community Services & Compliance

Exemplar Global; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

REM Community Services, part of Sevita, seeks a Quality Assurance Manager to lead regulatory compliance and quality initiatives across operations. The role ensures safety and satisfaction for individuals supported and drives continuous improvement.

The QA Manager will oversee reviews, documentation, and reporting, and coordinate action plans with regional leadership, traveling within designated service sites as needed.

Qualifications

• Bachelor’s degree in human services or related field and minimum of 2 years working directly with persons with developmental disabilities.
• Knowledge of federal, state, and local laws and regulations.
• Excellent written and verbal communication skills.
• Ability to work flexible hours and travel 25–75% within designated service sites.

Responsibilities

• Maintains knowledge of operation’s regulatory, accreditation, and company requirements.
• Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
• Conducts operation reviews, including Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
• Prepares detailed summary reports of quality assurance findings related to operational reviews.
• May serve as the contact person for external regulatory reviews, in the absence of the Regional Director.
• Serves as record keeper for all State/Federal Survey documentation, coordinates/implements corrective action as necessary, and ensures company reporting requirements are met.
• Works with Regional Director and leadership team to develop and implement Quality Improvement Plans as needed.
• Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements.
• Develops and implements internal quality practices under the direction of the Regional Director.
• Provides recommendations to leadership about needed actions to improve quality.
• Communicates effectively with management and staff, using good judgment and diplomacy.
• Provides reports to operation leadership regarding the status of program performance.
• Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
• Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
• Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
• Oversees the Critical Incident Reporting and Mortality Review processes.
• Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned.
• Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
• Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).
• Supervises entry level QA position, if applicable.
• Performs other related duties and activities as required.

Skills

Quality Assurance

Regulatory Compliance

Documentation

Communication Skills

Education

Bachelor’s Degree in human services or related field

Job description

REM Community Services, part of Sevita, seeks a Quality Assurance Manager to lead regulatory compliance and quality initiatives across operations. The role ensures safety and satisfaction for individuals supported and drives continuous improvement.

The QA Manager will oversee reviews, documentation, and reporting, and coordinate action plans with regional leadership, traveling within designated service sites as needed.