Quality Assurance Analyst

Red Gate Group; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible time off

401(k) with generous match

Full medical, dental, and vision coverage

Job summary

A Service-Disabled Veteran-Owned Company is seeking an experienced Quality Assurance Manager to lead QA activities across ServiceNow platform implementations. In this role, you will establish quality standards and develop QA processes to ensure deliverables meet Government requirements. The ideal candidate needs to have a Master's degree in a relevant field and over 12 years of experience. This is a full-time position based in Washington D.C., with a commitment to quality and service excellence.

Qualifications

• Active TS/SCI (CI Poly Preferred).
• Minimum 12 years of experience in quality assurance or software testing.

Responsibilities

• Lead and manage all quality assurance activities for Service Central PMO initiatives.
• Develop, implement, and maintain the Quality Assurance Program.
• Conduct quality audits and assessments of project processes.

Skills

Quality Assurance

Software Testing

Project Management

Analytical Skills

Education

Master's degree in Quality Assurance or related discipline

Job description

Red Gate Group is seeking an experienced Quality Assurance Manager to support the Defense Intelligence Agency (DIA) Chief Information Officer, Service Central Program Management Office (CIO-2). In this role you will lead QA activities across ServiceNow platform implementations and IT service delivery initiatives, establishing quality standards, developing QA processes, and ensuring deliverables meet Government requirements and organizational excellence standards.

Responsibilities

• Lead and manage all quality assurance activities for Service Central PMO initiatives, ensuring compliance with contract requirements and DIA quality standards
• Develop, implement, and maintain the Quality Assurance Program including quality plans, policies, procedures, and metrics
• Establish quality gates and acceptance criteria for project deliverables, system releases, and documentation
• Conduct quality audits and assessments of project processes, deliverables, and contractor performance
• Develop and execute test strategies, test plans, and test cases for ServiceNow implementations and system enhancements
• Oversee functional, integration, regression, and user acceptance testing (UAT) activities
• Review and validate project documentation including requirements, design specifications, and technical deliverables for accuracy and completeness
• Track and analyze quality metrics, defect trends, and process performance data to identify improvement opportunities

Qualifications

• Active TS/SCI (CI Poly Preferred)
• Master's degree in Quality Assurance, Information Technology, Computer Science, Engineering, Business Administration, or a related discipline from an accredited college or university recognized by the U.S. Department of Education
• Minimum 12 years of experience in quality assurance, quality management, or software testing with at least a portion of experience within the last 2 years

Travel Requirements

• Travel will be required within Washington National Capital Region (NCR) on an as‑needed basis for customer or corporate requirements

Level Of Responsibility

• Work includes the exercise of discretion and independent judgment concerning matters of administrative/operational needs

Level Of Supervision Required

• The supervisor sets the overall objectives and resources available. The employee plans and carries out the assignment, resolves most of the conflicts, coordinates work with others and interprets policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones
• While performing the duties of this job, the employee is regularly required to communicate within a team environment
• Ability to type, sitting or standing, to complete work functions for hours at a time; ability to move between sitting, standing and walking on a frequent basis
• This is a full‑time position, requiring 40 hours per week on site, Monday through Friday, within the contract hours of 6:00 a.m. to 6:00 p.m.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Description

The Red Gate Group, founded in 2006, is a Service‑Disabled Veteran‑Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi‑tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high‑quality, customer‑centric solutions around the world—from the foxhole to the highest levels of Government. Our motto, “Making a Difference for Country and Client,” reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage. Our employees enjoy 100% company‑paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work‑life balance, backed by our commitment to supporting both our clients’ missions and our employees’ success. Join our team and be part of an organization that values both service excellence and employee wellbeing.

Additional Information

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights