Quality Assurance Manager

The Institutes Of Applied Human Dyn; Village of Tarrytown (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Full Health Coverage (Medical, Dental,

Agency-paid Life Insurance

Short- & Long-Term DisabilityInsurance

403(b) Retirement Plan

Generous PTO

Tuition Reimbursement

Job summary

IAHD in Tarrytown, NY, is seeking an entry-level professional to chair the Incident Review Committee and manage the corrective action process. The role involves conducting investigations in line with OPWDD and Justice Center standards and supporting staff training on incident reporting during program meetings.

The candidate should have a 4-year degree and at least 3 years in QA, compliance, or investigations in human services, with OPWDD Investigator Training or willingness to obtain it.

Qualifications

• Bachelor's degree in Human Services or related field.
• 3+ years of experience in quality assurance, compliance, or investigations in human services.
• Completion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafter.
• Strong organizational, analytical, and written communication skills.
• Proficiency with Microsoft Office, IRMA, and WSIR systems.
• Deep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks.

Responsibilities

• Chair IAHD's Incident Review Committee (IRC) and the corrective action process.
• Conduct and manage investigations in accordance with OPWDD and Justice Center standards.
• Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings.
• Provide oversight and monitoring of agency incident reporting.
• Assign and review all investigations of reportable incidents and notable occurrences.
• Act as liaison to outside monitoring agencies including OPWDD and NYS Justice Center.
• Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents.
• Maintain agency database for reportable incidents and occurrences.
• Conduct POMS interviews (Personal Outcome Measures) monthly.
• Become a member of the IAHD Leadership.

Skills

Organizational skills

Analytical skills

Written communication

Microsoft Office proficiency

IRMA

WSIR

Regulatory knowledge (OPWDD/Justice_Cn

Education

Bachelor's degree in Human Services or related field

Tools

IRMA

WSIR

Microsoft Office Suite

Job description

Job Details

• Level: Entry
• Job Location: Westchester - Tarrytown, NY 10591
• Position Type: Full Time
• Education Level: 4 Year Degree
• Salary Range: $70,000.00 - $75,000.00
• SalaryTravel Percentage: Up to 25%
• Job Shift: Day

What You'll Do

• Chair IAHD's Incident Review Committee (IRC) and the corrective action process
• Conduct and manage investigations in accordance with OPWDD and Justice Center standards
• Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings
• Provide oversight and monitoring of agency incident reporting
• Assign and review all investigations of reportable incidents and notable occurrences
• Act as liaison to outside monitoring agencies including OPWDD and NYS Justic Center
• Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents
• Maintain agency database for reportable incidents and occurrences
• Conduct POMS interviews (Personal Outcome Measures) monthly
• Become a member of the IAHD Leadership

QualificationsEducational Requirements

• Bachelor's degree in Human Services or a related field

Experience & Skills

• 3+ years of experience in quality assurance, compliance, or investigations in human services
• Completion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafter
• Strong organizational, analytical, and written communication skills
• Proficiency with Microsoft Office, IRMA, and WSIR systems
• Deep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks
• A proactive mindset and a strong commitment to continuous improvement

What IAHD Offers

• Competitive Salary
• Full Health Coverage (Medical, Dental, Vision, Rx)
• Agency-paid Life, Short- & Long-Term Disability Insurance
• 403(b) Retirement Plan with Financial Guidance
• Generous PTO: Vacation, Sick, Personal & Holidays
• Aflac Voluntary Benefits + Wellness Incentives
• Pre-tax Commuter Benefits
• PSLF-eligible Employer (Public Service Loan Forgiveness)
• Access to EAP & Exclusive Employee Discount Programs
• Tuition Reimbursement upon completion of two years of employment

Location: Tarrytown, NY

Schedule: Full-Time, Monday - Friday 9am-5pm

Vaccination: Must be fully vaccinated (COVID-19)

IAHD is proud to be an Equal Opportunity Employer committed to building an inclusive and supportive workplace for all.