Incident Resource Manager

YAI; United States; Remote; USD 59,000 - 61,000; Full time

Job summary

YAI in the Hudson Valley region seeks a regional investigator to lead incident investigations, collect information from multiple sources, ensure timely completion, and submit comprehensive reports for review by the Incident Review Committee.

You will monitor IRMA daily, coordinate with programs, train staff on incident management and mandated reporting, present data on trends at leadership meetings, and support the IRC and OPWDD regulatory compliance.

Qualifications

• Bachelor’s degree in human services or related field and 3 years of experience in providing services, oversight, and support, and/or completing investigations in healthcare, social services and/or with the I/DD population.
• Satisfactory equivalent combination of education, training and/or experience.
• Excellent written and verbal communication and interpersonal skills.
• Advanced knowledge of IRMA.
• Ability to travel regularly to locations across assigned region(s).
• Strong commitment and ethics and integrity, with objectivity.
• Ability to maintain confidentiality and security of sensitive information.
• Ability to work independently and in a team, with effective time management.
• Working knowledge of Microsoft Office Suite and ability to learn new software.

Responsibilities

• Acts as the primary investigator for incidents reported to the NYS Justice Center within the region.
• Writes and submits complete investigative reports for review by the Incident Review Committee.
• Monitors IRMA daily and coordinates information requests with programs.
• Follows up to ensure all required information is entered and incidents are ready for closure.
• Assists with identifying trained investigators within the region.
• Reviews investigations prior to submission to IRC.
• Responds to information requests from IMU and NYS Justice Center.
• Assists with IRC meeting preparations and evidence checks.
• Provides training on incident management and mandated reporters.
• Presents data on incident trends and OPWDD regulations to staff during leadership meetings.
• Participates in committees such as OPWDD Mortality Review and provider meetings.
• May perform data analysis on investigations and trends.
• May compile regional and agency-wide trend reports.

Skills

Excellent written & verbal comms

Interpersonal skills

Confidentiality & integrity

Analytical thinking

Education

Bachelor’s degree in human services or related field

Master’s degree in human services, business, compliance, or related field

Tools

IRMA

Microsoft Office

Job description

*This position will support Programs primarily within the Hudson Valley Region*

Key/Essential Functions & Responsibilities

• Acts as the primary investigator for all incidents reported to the NYS Justice Center for assigned region and other sensitive situations as requested, collecting information from multiple sources and ensuring investigations are completed thoroughly and timely, in accordance with applicable regulations.
• Writes and submits complete investigative reports to be reviewed by the agency’s Incident Review Committee
• Monitors IRMA daily and informs programs within their region when information is requested and required.
• Follows up with programs as needed until all required information is entered in IRMA and the incident is ready for closure.
• Assists Regional Director(s) with identifying trained investigators within the region to investigate minor notable occurrences and other incidents that do not rise to the level of a reportable incident.
• Reviews investigations completed by other trained investigators in their assigned region prior to submission to the IRC for review.
• Responds to requests for information/updates regarding investigations from the OPWDD Incident Management Unit (IMU) and the NYS Justice Center.
• Assists with preparations for the bi-monthly IRC meetings by reviewing submitted investigative packets and follow up submitted by programs to ensure they contain all required elements and are ready for review.
• Assists program staff with entering required information into IRMA and closing incidents as needed.
• Provides training in the incident management process and responsibilities of mandated reporters to program staff as needed.
• Presents data on incident trends and new OPWDD regulations on incident management to program staff during leadership meetings or as requested.
• Participates in internal and external committees as appropriate, which may include OPWDD Mortality Review and provider organization meetings.
• May perform data analysis relating to investigations and trends in incident classifications and substantiated/ founded incidents.
• May compile regional and agencywide trend reports relating to reportable incidents.
• May maintain a tracking system for reportable incidents by reviewing and entering data.
• May develop and facilitate training for program operations staff relating to participating in the investigative process, submitting written statements, timely incident reporting, and other incident management topics as needed and annual refresher training for other trained investigators within the agency.
• Performs all other duties as assigned.

Minimum Qualification Requirements

including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• Bachelor’s degree in human services or a related field and three (3) years of experience in providing services, oversight, and support, and/or in completing investigations in healthcare, social services and/or with the I/DD population; or
• Satisfactory equivalent combination of education, training and/or experience.
• Excellent written and verbal communication and interpersonal skills.
• Advanced knowledge of IRMA.
• Ability to travel regularly to locations across assigned region(s).
• Strong commitment and passion for the organization’s mission.
• Unquestionable ethics and integrity, high emotional intelligence and well-developed independent thinking and analytical skills, with commitment to objectivity.
• Ability to maintain confidentiality and security of sensitive information and files.
• Ability to work well independently and in a team environment, and to manage one’s time effectively.
• Working knowledge of Microsoft Office Suite and ability to quickly learn new software and/or electronic systems.
• Strong attention to detail and organizational skills, with ability to work well under pressure and prioritize to meet tight deadlines.

Preferred Qualification Requirements

(desired requirements beyond MQRs above)

• Master’s degree in human services, business, compliance, or a related field
• Previous experience conducting investigations in settings under the auspices of OPWDD.
• Successful completion of OPWDD-approved investigator training and/or related certification
• Knowledge of NYS OPWDD rules and regulations
• Valid driver’s license

Schedule: Monday to Friday 9am to 5pm

Salary: 58,500.00 to 61,000.00 Annually

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.