QA Specialist/Investigator (Part-Time)

Staten Island Chamber of Commerce; New York (NY); On-site; USD 30,000 - 52,000; Part time

Job summary

Staten Island Chamber of Commerce seeks a Part-Time QA Specialist/Investigator to join the Quality Assurance and Compliance team in New York. You will conduct investigations, prepare reports, and ensure timely submissions to NYS oversight portals.

The role reports to the Senior Director of Quality Assurance and Compliance and supports incident management, data tracking, and compliance activities across agencies. Evening/weekend work may be required.

Qualifications

• Bachelor’s Degree in a Human Services Related field.
• At least 3 years of prior work-related experience conducting investigations and program supervision.
• Investigation Certification from the New York State Justice Center and the Inter-Agency Council (IAC).
• Working knowledge of OPwDD’s Incident Reporting Management Application (IRMA).
• Ability to present facts clearly in oral and written form.
• Independent judgment to plan, prioritize, and organize workflow.

Responsibilities

• Conduct investigations for all reportable and serious incidents as assigned.
• Prepare and upload 149 investigation reports and supporting documents into NYS WSIR/IRMA within 30 days.
• Ensure incident documentation meets criteria for Incident Review Committee submission.
• Assist with data management in OPWDD’s IRMA database and related portals.
• Attend IRC meetings and prepare comprehensive minutes.
• Complete notifications and ensure immediate protections are entered via IRMA when needed.
• Perform additional duties as required by the Senior Director of Quality Assurance and Compliance.

Skills

Investigation skills

Oral/written communication

Independent judgment

Education

Bachelor’s Degree in a Human Services Related field

Investigation Certification from NYS Justice Center and IAC

Job description

We are seeking a Part-Time QA Specialist/Investigatorto join our team of caring professionals.

ThePart-Time QA Specialist/Investigator reports to the Senior Director of Quality Assurance and Compliance and is responsible for conducting investigations within the Quality Assurance Department.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Conducts investigations for all reportable and serious reportable incidents as assigned.
• Ensure that all written investigation reports are completed and prepared for IRC review and upload to IRMA within the required 30-day timeframe.
• Uploaded written 149 investigation reports and all relevant supporting documents into the NYS Justice Center’s WSIR system.
• Ensures that all incident related documentation including 149 investigation reports meets acceptable criteria for submission to the Incident Review Committee.
• Assist with management and tracking of information in OPWDD’s IRMA database and ensures timely submission to the Justice Center’s WISR and AARM portal to ensure timely incident closure.
• Secures Justice Center target letters and ensures submission of SCR target searches, and submission forms for Investigative Records for Abuse and Neglect Allegations.
• Maintains records and database of investigations completed and submits information as requested for preparation of the Annual Trend Analyses and other tracking reports.
• Reviews all agency internal occurrences, via eVero, and ensures appropriate follow-up.
• Ensure that all required notifications are completed timely and immediate protection is inputted, via IRMA for reportable and serious reportable incidents.
• Completes investigations for reportable and serious reportable incidents as needed.
• Ensures that all incident related documentation including 149 investigation reports meets acceptable criteria for submission to the Incident Review Committee.
• Maintains Community Resources' Incident Management database in Excel.
• Assists with compiling data for annual incident trend analysis reports as required by OPwDD and the NYS Department of Health.
• Attends incident review committee (IRC) meetings and prepares comprehensive meeting minutes.
• Assist with reviews of corrective action plan (CAP) documentation prior to submission to OPWDD.
• Completes mailing for CRSI annual satisfaction surveys. Availableon-call via agency phone on a 24 hour /7 days per week basis; may require evening and weekend work.
• Performs additional duties as deemed necessary by the Senior Director of Quality Assurance and Compliance.

Qualifications

• Bachelor’s Degree in a Human Services Related field.
• At least 3 years of prior work-related experience conducting investigations and program supervision.
• Investigation Certification from the New York State Justice Center and the Inter-Agency Council (IAC)
• Working knowledge of OPwDD’s Incident Reporting Management Application (IRMA)
• Ability to present facts and information effectively in oral and written form.
• Independent judgment is required to plan, prioritize, and organize diversified workflow.