Quality Assurance Manager

Essex Solutions; Franklin (IN); On-site; USD 110,000 - 150,000; Full time

Job summary

Essex Solutions is seeking a Quality Assurance Manager to lead the company's QMS and ensure compliance with customer, regulatory, ISO and IATF requirements. The role drives continuous improvement, oversees supplier and customer quality, and provides leadership to the Quality team to meet quality objectives.

You will coordinate audits, manage corrective actions using 8D, and partner with Engineering, Manufacturing, and Operations to resolve issues and improve product quality.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or related field.
• 8–10 years of quality assurance experience in manufacturing, including supervisory experience.
• Knowledge of ISO 9001, IATF 16949, PPAP, APQP, FMEA, SPC, MSA, and 8D.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to interpret engineering drawings, specs and customer requirements.
• Proficiency with Microsoft Office; Minitab experience preferred.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Lead, maintain, and continuously improve the QMS.
• Coordinate ISO/IATF audits as Management Representative.
• Handle customer quality issues using 8D and root cause analysis.
• Ensure timely PPAP and support new product launches.
• Analyze quality data and monitor performance metrics.
• Collaborate with Engineering, Manufacturing, Operations and suppliers to resolve quality issues.
• Develop and maintain quality policies, procedures, and documentation.
• Hire, train, coach, and evaluate Quality staff.
• Present quality results to management.
• Ensure regulatory compliance and participate in audits.
• Perform other duties as assigned.

Skills

Leadership

Communication

Analytical

Problem solving

Interpret drawings

Customer requirements

Quality standards

Education

Bachelor's degree in Engineering/Quality/Manufacturing

Tools

Microsoft Office

Minitab

Job description

Position Summary

The Quality Assurance Manager is responsible for leading the company's Quality Management System (QMS) to ensure compliance with customer, regulatory, ISO, and IATF requirements. This position oversees quality assurance operations, drives continuous improvement initiatives, manages customer and supplier quality, and provides leadership to the Quality team to achieve organizational quality objectives.

Key Responsibilities

• Lead, maintain, and continuously improve the Quality Management System (QMS).
• Serve as the plant's ISO/IATF Management Representative and coordinate internal and external audits.
• Manage customer quality issues and corrective actions using 8D methodology and root cause analysis.
• Ensure timely completion of customer PPAP requirements and support new product launches.
• Conduct product and process capability studies and monitor quality performance metrics.
• Partner with Engineering, Manufacturing, Operations, and suppliers to resolve quality issues and improve product quality.
• Develop and maintain quality policies, procedures, and documentation.
• Analyze quality data and implement continuous improvement initiatives.
• Hire, train, coach, and evaluate Quality department personnel while directing daily department activities.
• Support supplier quality initiatives, customer audits, and regulatory compliance.
• Present quality performance, audit results, and improvement initiatives to management.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related field, or an equivalent combination of education and experience.
• 8–10 years of quality assurance experience in a manufacturing environment, including supervisory experience. (preferred)
• Strong knowledge of ISO 9001, IATF 16949, PPAP, APQP, FMEA, SPC, MSA, and 8D problem-solving methodologies.
• Strong leadership, communication, analytical, and problem‑solving skills.
• Ability to interpret engineering drawings, technical specifications, customer requirements, and quality standards.
• Proficiency with Microsoft Office; Minitab experience preferred.
• Ability to manage multiple priorities in a fast‑paced manufacturing environment.

Physical Requirements & Work Environment

• Regularly required to sit, stand, walk, communicate, and use hands and arms.
• Occasionally lift up to 25 pounds.
• Manufacturing environment with moderate noise and occasional exposure to moving mechanical equipment.