Quality Assurance Manager

ZipRecruiter; Oxon Hill (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Eine innovative Organisation sucht einen Qualitätsmanagement-Manager, um die Effektivität von Programmen und Dienstleistungen zu gewährleisten. Diese Position bietet die Möglichkeit, an einem bedeutenden Projekt zu arbeiten, das militärische Familien unterstützt. Der QA-Manager wird Qualitätsprozesse implementieren, Programmdaten überwachen und Verbesserungspotenziale identifizieren. In einem dynamischen Umfeld können Sie Ihre Fähigkeiten in der Analyse und Problemlösung einbringen, während Sie mit verschiedenen Abteilungen zusammenarbeiten, um sicherzustellen, dass alle Programme den höchsten Standards entsprechen. Wenn Sie eine Leidenschaft für Qualität und Verbesserung haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 5 Jahre Erfahrung im Qualitätsmanagement, idealerweise im militärischen Bereich.
• Zertifizierung in Six Sigma oder ähnlichem erforderlich.

Responsibilities

• Entwicklung und Implementierung von Qualitätsprotokollen zur Einhaltung von Standards.
• Überwachung und Analyse von Programmdaten zur Identifizierung von Verbesserungsmöglichkeiten.

Skills

Qualitätsmanagement

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Prozessverbesserung

Problem-Lösungsfähigkeiten

Education

Bachelor in Betriebswirtschaft

Zertifizierung in Six Sigma

Tools

Alteryx

Hadoop

Microsoft SQL Server

Oracle

Job description

Job Description

We are actively recruiting for a Quality Assurance Manager for our Fleet & Family Support Program Proposal. This is a fantastic opportunity to work on an innovative project, including the Work and Family Life Programs such as Counseling, Advocacy and Prevention, Suicide Prevention, Assault Prevention and Response Program (SAPR), and the Integrated Primary Prevention (IPP) Program. These programs directly support mission readiness by preparing service members and their families for the physical, emotional, interpersonal, and logistical demands of military life.

This position is contingent on the award of the FFSP contract. We are currently in the proposal phase; if you are interested in learning more, please apply.

Job Summary

The QA Manager will be responsible for ensuring the quality and effectiveness of various programs and services offered by the FFSP. This involves overseeing the implementation of quality assurance processes, monitoring program performance, and identifying areas for improvement.

Required Education and Experience

• Must be a U.S. citizen to meet federal government contract requirements.
• A bachelor’s degree in business administration, quality management, or a related field.
• Five (5) years of experience in quality assurance and quality management, preferably within the military or government.
• Certification in Six Sigma, CQA, CMQ/OE, CQIA, and/or TQM is required.
• Experience in a government contracting setting.
• Experience managing quality assurance operations in medical, human services, or other person-focused services.
• Experience with quality management systems and process improvement methodologies.
• Ability to implement QA program policies, issue tracking, mitigation, improvement, and compliance.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various departments and stakeholders.
• Experience with data manipulation and analysis technologies such as Alteryx, Hadoop, MongoDB, Cloud Services, Microsoft SQL Server, or Oracle.
• Experience conducting multiphase data analysis related to compliance, finance, and risk issues.
• Experience with process automation and insights through machine learning, optical character recognition, and process mining.

Key Responsibilities and Duties

• Develop and implement quality assurance protocols to ensure compliance with Navy standards and regulations.
• Monitor and analyze program performance data to identify areas for improvement.
• Conduct regular audits of services to ensure adherence to quality standards.
• Evaluate the effectiveness of support programs and recommend improvements.
• Update quality assurance protocols as needed.
• Ensure compliance with relevant laws and regulations.
• Implement risk management programs to identify and mitigate potential quality issues.
• Develop analytics solutions to detect, monitor, and predict financial risks.
• Evaluate business processes, compliance, and risk issues using data and technology for targeted insights.
• Supervise and coach teams to drive success and achieve faster financial results.

Working Conditions/Physical Effort

Work is primarily performed in an office setting. Some overnight travel, public speaking, evening, and weekend work are required. Regular computer work is also necessary. The physical demands include standing, walking, sitting, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, talking, and hearing. Occasionally, employees must lift/move up to 20 pounds. Vision requirements include close, distance, peripheral, depth perception, and focus adjustment. Reasonable accommodations will be provided for individuals with disabilities.

Equal Opportunity Employment

Dynamic Service Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, disability, or other protected status. We participate in E-Verify.

Company Overview

Dynamic Service Solutions, LLC (DSS) has been a trusted partner in government and private sector services worldwide. Established to provide engineering, staffing, and project management services, DSS is dedicated to supporting critical operations with rapid response, quality products, and measurable results. We are committed to hiring qualified, compassionate, innovative employees dedicated to our mission.