Quality Assurance Manager

White Castle; Northern (KY); Hybrid; USD 94,000 - 115,000; Full time

Benefits offered by this job

Sick pay

Tuition Reimbursement

Dental & Vision

Life & AD&D

Paid Holiday

Paid Breaks

Incentive programs/bonus

Shift premium

Paid vacation

Medical, dental & life insurance

Weekly paychecks

401K & profit sharing

Job summary

White Castle is seeking a Quality Assurance Manager to oversee QA and sanitation departments, ensuring finished products meet quality and safety standards. Lead HACCP, SQF, and GMP programs while guiding a skilled team and coordinating inspection activities.

The role requires a strong background in food science, significant QA leadership experience, and the ability to adapt to changing production needs. Equal opportunity employer with comprehensive benefits.

Qualifications

• Bachelor’s degree in food science, biology, microbiology or related field; knowledge of SPC, sanitation methods.
• 5–7 years’ experience in production methods and root cause analysis.
• Strong knowledge of SQF, FDA regulations, HACCP, SOPs, GMPs.
• Self-starter with ability to shift priorities and meet operational needs.
• Knowledge of how lab equipment operates (scale, probes, recorders).
• Proficient with MS Word, PowerPoint and Excel.
• Strong communication and teamwork skills.
• Ability to multitask with minimal supervision.

Responsibilities

• Supervise quality and sanitation departments; provide training and guidance.
• Oversee performance management of team members.
• Develop and supervise policies on food safety and quality (GMP, HACCP, SSOP, SQF); lead HACCP team.
• Conduct pre-operational and operational facility inspections; propose solutions.
• Perform material and final product inspections and train staff.
• Manage inventory of quality, sanitation, safety, and production supplies.
• Ensure filing of inspection reports and purchasing of QA materials.
• Adhere to incident reporting and site safety policies.
• Communicate with customers and teams professionally; be flexible with hours.

Skills

Bachelor’s degree in food science

Five to seven years experience

SQF knowledge

FDA regulations

Leadership

MS Office

Communication

Education

Bachelor’s degree in food science, Biology, Microbiology or related field

Tools

Electronic Scale

Electronic Temperature Probe

High Pressure Washer

Temperature Recorders

Bioluminescence

Microsoft Word

PowerPoint

Excel

Job description

Description:

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams,

The Quality Assurance Manager monitors the condition of raw materials before and during production and finished products after they are manufactured to ensure they meet White Castle System, Inc., and FDA specifications. This position will be responsible for maintaining and improving the quality control program to ensure that finished products meet specifications. Incumbent will give guidance, direction, and training to all Team Members regarding Quality, Food Safety, HACCP, Food Defense, SQF, and GMP requirements. Incumbent will serve as the Lead SQF Practitioner. The result expected from this position is the production of consistent finished products that meet or exceed quality standards and are safe for human consumption.

What we are looking for

• Bachelor’s degree in food science, Biology, Microbiology or related field with general knowledge of statistical process control, bacterial control, and sanitation methods is required; OR

• At least five to seven years’ experience in production methods and root cause analysis required; and

• Strong knowledge of SQF, and FDA Regulations and Directives, HACCP, SOP’s, and GMP’s;

• Must be a self-starter and able to shift priorities and anticipate operational requirements;

• Possess functional knowledge of how all equipment in the quality lab is designed to operate; includes Electronic Scale, Electronic Temperature Probe, High Pressure Washer, Temperature Recorders and Bioluminescence;

• Proficient computer experience with knowledge of Microsoft Word, PowerPoint, and Excel;

• Strong employee relations, verbal communication, and teamwork skills, including the ability to give and receive direction and to follow detailed instructions;

• Ability to stay focused and accomplish multiple tasks independently with little supervision and within established timeframes;

• Effective communication skills to relay the company’s agenda on quality, food safety, and team member morale;

• Must have excellent leadership and decision-making skills; and

• Ability to successfully complete on-the-job training.

What you will do

• Selection, supervision, training, and guidance of quality and sanitation departments;

• Oversee performance management for team members of the quality and sanitation departments;

• Coordination, development, and supervision of policies and procedures relating to food safety and quality including: GMP’s, HACCP, SSOP’s, and SQF.Lead the HACCP team;

• Perform pre-operational and operational facility inspections to identify problems and offer practical solutions to those problems;

• Perform raw material and finished product inspections and analyses, and train Quality team members to perform these functions;

• Maintain and procure inventory of quality, sanitation, safety, and production supplies;

• Responsible for all inspection reports and proper filing;

• Responsible for purchasing quality, production, sanitation, GMP materials, safety, and pest control supplies;

• Comply with incident reporting policies and procedures;

• Adhere to Plant’s security and safety policies and procedures;

• Communicate effectively with customers and all levels of the organization in a professional manner, display a positive demeanor and be responsive to the teams’ needs; and

• Must be flexible to work hours to meet the needs of the plant, including evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to work in an environment with occasional exposure to noise, heat, cold, fumes, smoke, cleaners, and other elements;

• Wearing safety gear including safety glasses and other various types of safety gear supplied by the company;

• Frequent periods of standing, sitting, and walking;

• Frequent pushing, pulling, and lifting 75 lbs.(unassisted/assisted); and

• Ability to listen, comprehend, and professionally respond to co-worker inquiries, comments, and concerns.

Starting Salary: $104,123.76

Benefits while working at White Castle:

• Sick pay

• Employee Assistance Program

• Tuition Reimbursement

• Dental & Vision

• Life & AD&D

• Paid Holiday

• Paid Breaks

• Incentive programs/bonus

• Shift premium

• Paid vacation

• Medical, dental & life insurance

• Weekly paychecks

• 401K & profit sharing plans

• Promote from within practice

• And more!!

White Castle is an Equal Opportunity Employer

White Castle will, upon request, offer a reasonable accommodation to applicants with disabilities under the Americans with Disabilities Act and/or any applicable state or local law. Should you need assistance with completing this application or with any other part of the application process, please contact Team Member Services at [e-mail].

Company Information:

At White Castle, a job can become so much more than a paycheck. It can grow into a lasting and meaningful career. For more than 100 years, we've believed what our founder, Billy Ingram, said best: "Happy employees make happy customers." It's a philosophy that's guided us for generations and continues to shape how we support our team members today.

Along the way, our Original Slider® was named as Time Magazine’s "Most Influential Burger of All Time," we were recognized as one of Fast Company's "10 Most Innovative Dining Companies," and have earned Great Place To Work Certification™ every year since 2021, and an honoree on the Fortune Best Workplaces in Retail™ list since 2022.