Quality Assurance Manager

Davita Inc.; Harrisburg (Dauphin County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in workforce solutions is seeking a Workforce Program Manager in Harrisburg. This role involves ensuring quality control, compliance with regulations, and effective project delivery. Candidates should possess a Bachelor's Degree and extensive experience in managing federal programs, with strong communication and analytical skills.

Qualifications

• Minimum three years of work experience, with two years in contract management.
• Experience managing federal programs preferred.
• Ability to pass a criminal background check.

Responsibilities

• Manage internal tracking systems and compliance reviews.
• Conduct quarterly quality assurance evaluations.
• Coordinate training for operational staff.

Skills

Quality control

Performance monitoring

Communication

Confidentiality

Interpersonal skills

Education

Bachelor's Degree in a human services-related field

Tools

Software programs for correspondence and analysis

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers within sustainable, high-growth, high-demand industries. Our team of well-trained workforce professionals provides comprehensive workforce solutions at integrated career centers, sector-focused centers, community sites, and partner locations.

Job Description

• Manage and update internal tracking systems.
• Review case files to ensure compliance with contractual agreements.
• Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs.
• Assist with developing, implementing, and enforcing quality assurance plans.
• Conduct quarterly reviews using the Company Quality Measurement Tool to ensure effective delivery of services and adherence to standard operating procedures.
• Recommend and implement corrective actions to improve project success.
• Report customer satisfaction results to senior management and keep them informed about program case management and performance.
• Develop and maintain Standard Operating Procedures.
• Coordinate training activities to ensure operational staff are properly trained.
• Manage weekly follow-up calls with Workforce Innovation and Opportunity Act customers to update employment status.

Required experience and skills include:

• Direct work experience in quality control or performance monitoring.
• Familiarity with applicable federal, state, and local laws and regulations.
• Ability to work in a complex, fast-paced, and confidential environment.
• Excellent written and verbal communication skills, including understanding legal language in contracts.
• Proficiency with various software programs for correspondence, reports, statistical analysis, and database management.
• Ability to establish and maintain effective working relationships with all personnel.
• Support for the company's mission.
• Willingness to work occasional long hours, including weekends.
• Maintain confidentiality of all information.
• Other duties as assigned.

Qualifications

• Bachelor's Degree in a human services-related field or equivalent work experience (minimum three years) with at least two years of contract experience.
• Experience managing federal programs preferred.
• Ability to pass a State criminal background check and drug screening.
• Ability to pass an Office of Motor Vehicle check; must have own transportation, proper vehicle registration, and insurance.
• Ability to tolerate high stress, heavy workloads, and multiple priorities.
• Extensive standing, sitting, computer, phone, and desk work in an office environment; flexible hours may be required.
• Ability to interact effectively with individuals from diverse backgrounds.
• Availability for occasional out-of-office meetings, conferences, and travel.

Additional Information

All information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. We focus on demand-driven workforce solutions, emphasizing development, design, and delivery.

Joining Equus offers extensive learning and networking opportunities and the chance to make a meaningful impact.

We value diversity and are committed to an inclusive work environment. Equus Workforce Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or other protected characteristics.