Quality Assurance Manager

PowerSecure, Inc.; Durham (NC); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Paid time off & holidays

Flexible spending accounts

Job summary

PowerSecure, Inc. is seeking a Quality Assurance Manager to lead the QA department, ensuring ISO 9001:2015 compliant processes for manufactured products at our Durham location. You will drive QMS development, lead audits, and work with Engineering and Production to improve process quality and meet customer expectations.

The role requires 10+ years in quality and a strong background in manufacturing, with proficiency in ERP systems (SAP/IFS) and English communication. Local travel may be involved.

Qualifications

• Bachelor’s degree in engineering, quality management or a related field.
• 10+ years of directly related Quality Experience.
• Strong knowledge of Quality management systems and standards.
• Professional certification in Quality Assurance or Quality Management preferred.
• Strong Knowledge of ISO 9001: Certification as an experienced auditor preferred.
• Experience with manufacturing ERP systems (SAP or IFS preferred).
• Ability to read and communicate in English.

Responsibilities

• Lead the QA department to ensure systems meet quality requirements and standards.
• Develop, implement, and maintain the Quality Management System (QMS).
• Manage and report quality performance metrics to leadership and cross-functional teams.
• Lead audits, 8D corrective actions, root cause analysis, and trend analysis.
• Drive continuous improvement in defects per unit (DPU) and process quality.

Skills

Leadership

Project management

Communication

Troubleshooting & RCA

Quality assurance

Attention to detail

Cross-functional collaboration

ISO 9001 knowledge

English proficiency

Education

Bachelor's degree in engineering or quality management

Tools

SAP

IFS

Job description

Summary

The Quality Assurance Manager will provide leadership ensuring the quality, functionality, and overall conformity of the processes for the manufacture of products at PowerSecure location. This individual will lead the QA team in development, implementation and execution of Quality Management System to ensure products manufactured at PowerSecure meet internal and external standards.

Summary

The Quality Assurance Manager will provide leadership ensuring the quality, functionality, and overall conformity of the processes for the manufacture of products at PowerSecure location. This individual will lead the QA team in development, implementation and execution of Quality Management System to ensure products manufactured at PowerSecure meet internal and external standards.

Essential Functions

This position manages the Quality Assurance department to ensure PowerSecure systems and processes meet or exceed Quality requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Leadership

• Develop, Implement, and Maintain Quality Management System including, Document Management, Quality Performance Metrics, Calibrations and Material Review Board to ensure compliance with ISO 9001:2015 standards.
• Develop and Manage PowerSecure Quality Management system to drive quality commitments and ensure internal and external customer satisfaction.
• Manager quality performance metric reports and findings are reported to management and cross functional teams, ensuring transparency on status and progress.
• Act as a catalyst to ensure timely decisions are made on non-conformities – ensuring participation and buy-in (sign-off) from both Engineering and Production Leadership. Lead Auditing, 8D corrective actions, root cause analysis, trend analysis as needed.
• Maintain product quality by developing and enforcing quality assurance and quality control policies and procedures in response to nonconformances found during quality inspections and field commissioning.
• Utilize Customer feedback to measure manufacturing defects found during on-site commissioning and take corrective actions in the assembly and process to rectify.
• Participate in internal quality system audits.
• Develop feedback loops to identify and correct defects discovered in quality phase that originated in the production process.
• Represent and encourage a continuous improvement in culture within the production team.
• Drive measurable improvement in DPU (Defects per Unit) identified in the field.

People Leadership

• Coach, mentor and develop a strong team capable of supporting all aspects of Quality Assurance and Quality Management system.
• Establishes annual goals and objectives, (including stretch targets) in coordination with corporate objectives, and manages performance to ensure attainment
• Manage, mentor, and develop Quality Assurance members and create career growth opportunities and robust succession plans within the team.
• Promote and enable development of staff, manage, and document performance, and implement responsive actions.

Cost Out & Efficiency Improvements

• Drive (measurable) defect per unit(DPU) reductions through collaboration with cross-functional teams.
• Drive in process quality improvements to reduce rework.

Minimum Qualifications

• Bachelor’s degree in engineering, quality management or a related field required.
• 10+ years of directly related Quality Experience
• Requires strong knowledge of Quality management systems and standards.
• Professional certification in Quality Assurance or Quality Management preferred.
• Strong Knowledge of ISO 9001: Certification as an experienced auditor preferred.
• Experience with manufacturing ERP systems (SAP or IFS preferred)
• Ability to read and communicate in English.

Knowledge, Skills And Abilities

• Attention to detail. Process-oriented.
• Demonstrated competency with basic quality control processes, and a passion for right-the-first-time quality.
• Demonstrated ability to lead improvement initiatives to meet DPU reduction goals.
• Ability to manage multiple, complex projects and changing priorities and make sound decisions under pressure in a team-oriented environment.
• Ability to execute initiatives and deliver promised results. Ability to engage and influence across all levels.
• Strong leadership skills: Team development, ability to influence, assessment of others, feedback/coaching, delegation, motivating others, performance management, communicating expectations.
• Strong interpersonal skills (relationship building, teamwork, interpersonal insight, conflict resolution, customer orientation).
• Excellent communication skills (verbal communication, listening, written communication).
• Unquestionable Integrity (do the right thing…always, honesty, clear communications, adherence, and leadership on all aspects of financial and policy compliance.
• Personal characteristics (motivation/commitment, flexibility, assertiveness, development orientation, resilience, quality orientation).
• Strategic thinker with confidence and speed in execution.

Physical Demands

• Limited travel will be required (Less than 10%).
• Local travel between sites DI-Durham and DI-Randleman may be required.
• Must be able to work in an office environment with a lot of sitting and tolerate a full day of computer screen viewing.

Work Environment

Professional office environment. Some walking will be required to monitor projects on the shop floor.

About Us

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
• Flexible spending accounts/Health savings account
• Wellness Incentive Programs
• Employee Referral Program
• Tuition Reimbursement

PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.