Quality Assurance Manager

Tic Toc Games; Burbank (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tic Toc Games in Burbank, CA is seeking a QA Lead to mentor test teams across multiple projects and promote high-quality practices. You will shape QA standards, collaborate with production, and drive processes that ensure deliverables meet expectations.

Lead recruitment, training, and performance evaluations; conduct client meetings as needed; and partner with developers to align KPI and product goals. This role emphasizes ownership, mentorship, and a commitment to excellence in gaming QA.

Qualifications

• 5+ years of proven QA leadership experience with a strong QA foundation.
• Experience in Live Operations and games-as-a-service, from start to finish with development teams.
• Strong leadership and organizational skills.
• Experience with bug tracking software and test case management (e.g., JIRA).
• Excellent English communication skills, both spoken and written.

Responsibilities

• Define, improve, and maintain QA standards, policies, and procedures.
• Collaborate with production to allocate resources, balance workloads, and approve time-off.
• Report and sync with leads to address blockers and actionable plans.
• Recruit and onboard new QA testers; conduct interviews and evaluations.
• Provide training and mentoring for QA team members.
• Schedule one-on-one sessions and team QA syncs to monitor well-being.
• Align QA goals with production and ensure on-time deliverables.
• Oversee tester equipment; update trackers; request additional devices.
• Create and maintain test plans and update documents as needed.
• Coordinate with developers and production on KPI planning and execution.
• Handle client meetings as needed.

Skills

QA leadership

Live Operations

Team management

English communication

JIRA usage

Tools

JIRA

Job description

Acting as the manager and mentor for test teams across multiple projects, use your deep understanding of development and test best practices combined with leadership skills to promote approaches which ensure quality across our teams, products and services.

Responsibilities

• Define, improve, and maintain Quality Assurance standards, policies and procedures to ensure the teams are working as efficiently and effectively, as well as meet high quality standards
• Collaborate with production to allocate resources, balance workloads, have backfills ready and approve time-off requests
• Report, update and sync with leads to address concerns, call out blockers, have actionable plans or suggested solutions, and maintain communication
• Manage recruitment and onboarding of new QA Testers, including conducting interviews, employee evaluations, and other HR related coordination
• Provide training and mentoring opportunities to other QA members for skill and performance development.
• Ensure and checking the team’s well-being by scheduling one-on-one sessions and team QA syncs
• Ensure that the QA team is aligned with production goals and that deliverables are submitted on or ahead of schedule.
• Oversee QA testers equipments, update equipment trackers and request for additional devices for testing
• Create and maintain documentations for test plans, and update existing documentations as necessary.
• Work closely with developers and production to see proper planning and execution of KPI.
• Handle client meetings as needed

Requirements

• 5+ years experience of proven QA leadership experience with strong QA foundation
• Experience in Live Operations and games-as-a-service; from start to finish working alongside development teams
• Strong leadership and organizations skills
• Experience in JIRA or other bug tracking software and test case management
• Excellent English communication skills both verbally and written

Required Application Materials

• Resume
• Cover Letter which should answer:
  • Why are you interested in working at Tic Toc Games?
  • What makes you a good fit?
  • What are you looking to get out of working with us?
  • What games are you currently playing?

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. The right role for you may be right around the corner!