Quality Assurance Lead: Mentor Teams & Drive Quality

Tic Toc Games; Burbank (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tic Toc Games in Burbank, CA is seeking a QA Lead to mentor test teams across multiple projects and promote high-quality practices. You will shape QA standards, collaborate with production, and drive processes that ensure deliverables meet expectations.

Lead recruitment, training, and performance evaluations; conduct client meetings as needed; and partner with developers to align KPI and product goals. This role emphasizes ownership, mentorship, and a commitment to excellence in gaming QA.

Qualifications

• 5+ years of proven QA leadership experience with a strong QA foundation.
• Experience in Live Operations and games-as-a-service, from start to finish with development teams.
• Strong leadership and organizational skills.
• Experience with bug tracking software and test case management (e.g., JIRA).
• Excellent English communication skills, both spoken and written.

Responsibilities

• Define, improve, and maintain QA standards, policies, and procedures.
• Collaborate with production to allocate resources, balance workloads, and approve time-off.
• Report and sync with leads to address blockers and actionable plans.
• Recruit and onboard new QA testers; conduct interviews and evaluations.
• Provide training and mentoring for QA team members.
• Schedule one-on-one sessions and team QA syncs to monitor well-being.
• Align QA goals with production and ensure on-time deliverables.
• Oversee tester equipment; update trackers; request additional devices.
• Create and maintain test plans and update documents as needed.
• Coordinate with developers and production on KPI planning and execution.
• Handle client meetings as needed.

Skills

QA leadership

Live Operations

Team management

English communication

JIRA usage

Tools

JIRA

Job description

Tic Toc Games in Burbank, CA is seeking a QA Lead to mentor test teams across multiple projects and promote high-quality practices. You will shape QA standards, collaborate with production, and drive processes that ensure deliverables meet expectations.

Lead recruitment, training, and performance evaluations; conduct client meetings as needed; and partner with developers to align KPI and product goals. This role emphasizes ownership, mentorship, and a commitment to excellence in gaming QA.