Quality Assurance Lead

Teleperformance; United States; Hybride; USD 32 000 - 60 000; Plein temps

Résumé du poste

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. This role involves monitoring call quality and contributing to process improvements within a global, flexible environment that includes on-site and work-at-home programs.

Join Teleperformance to be part of a world-class team dedicated to employee development, inclusion, and delivering exceptional customer outcomes.

Responsabilités

• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods for accuracy and adherence to quality standards.
• Documents quality issues and performance measures for management review.
• Provides information to assist in the feedback and formal education process of individuals on the phone.

Description du poste

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. This role involves monitoring call quality and contributing to process improvements within a global, flexible environment that includes on-site and work-at-home programs.

Join Teleperformance to be part of a world-class team dedicated to employee development, inclusion, and delivering exceptional customer outcomes.