Quality Assurance & Improvement Manager

Promise Resource Network; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Promise Resource Network seeks a Quality Assurance Manager to lead QA/QI initiatives, ensuring accurate audits, reporting, and program fidelity across the agency. The role emphasizes collaboration with departments to drive improvement and compliance with funders’ expectations.

The incumbent will manage data systems, develop reporting tools, and guide policy development to support evidence-based practices in recovery services. Strong leadership and grant-writing abilities are essential.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum of 5 years of nonprofit management, program development, or related field.
• Proven leadership and management skills with ability to inspire teams.
• Excellent communication and negotiation skills with diverse stakeholders.
• Proven ability to secure funding through grants or fundraising.
• Ability to work independently and meet deadlines.

Responsibilities

• Oversee quality assurance and quality improvement programs.
• Lead reporting to funders and partners with accurate data.
• Develop monitoring and audit systems for internal/external reviews.
• Maintain records and documentation across committees and programs.
• Collaborate across departments to foster a culture of improvement.
• Lead data infrastructure and reporting standards for analytics.

Skills

Leadership

Quality Assurance

Data analysis

Project management

Compliance

Education

Bachelor's degree

Advanced degree preferred

Tools

Penelope

I-Carol

Network for Good

Job description

Promise Resource Network seeks a Quality Assurance Manager to lead QA/QI initiatives, ensuring accurate audits, reporting, and program fidelity across the agency. The role emphasizes collaboration with departments to drive improvement and compliance with funders’ expectations.

The incumbent will manage data systems, develop reporting tools, and guide policy development to support evidence-based practices in recovery services. Strong leadership and grant-writing abilities are essential.