Quality Assurance & Documentation Analyst

Kids for the Future; Exton (PA); Remote; USD 65,000 - 90,000; Full time

Job summary

Fortified Health Security is seeking a Quality Assurance Analyst to support Advisory Services by documenting QA workflows, maintaining templates, and ensuring deliverables meet quality standards.

You will review, edit, and format client-ready materials, provide constructive feedback to owners, and collaborate with project teams across the advisory unit. Some travel (~1 trip/quarter) is required; preferred location Exton, PA.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience using the Microsoft Office Suite, including Word, Excel, and PowerPoint.
• 2-4 consulting and/or technical writing experience preferred.
• Exceptional written, verbal, and presentation skills are required.
• Exceptional knowledge and application of QA tools and methodologies is required.

Responsibilities

• Maintain documentation that supports QA workflows observed within the Advisory Services business unit, including writing style, deliverable format, and template oversight.
• Review deliverables as directed by the Manager, Project Management Office, before they are provided to clients.
• Provide feedback to deliverable owners in a clear, concise manner to support deliverable improvement.
• Interact with and support team members across the Advisory Services business unit to maintain understanding of Fortified Health Security's client services.
• Edit, format, review, and/or proof deliverables for diverse audiences.
• Support QA workflows of additional areas as needed.

Skills

Written communication

Verbal communication

Presentation skills

QA problem solving

QA methodologies

Collaboration

Process improvement

Education

Bachelor's degree

Tools

Microsoft SharePoint

Jira

Planview Clarizen

Microsoft Office Suite

Job description

Fortified Health Security is seeking a Quality Assurance Analyst to support Advisory Services by documenting QA workflows, maintaining templates, and ensuring deliverables meet quality standards.

You will review, edit, and format client-ready materials, provide constructive feedback to owners, and collaborate with project teams across the advisory unit. Some travel (~1 trip/quarter) is required; preferred location Exton, PA.