Quality Assurance & Day Operations Manager

Accurate Building Maintenance, LLC; Las Vegas (NV); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Job summary

Accurate Building Maintenance, LLC is seeking a Quality Assurance & Day Operations Manager to lead field operations, ensure quality standards, and maintain strong client relationships. The role involves visiting client sites, inspecting buildings, coaching staff, and coordinating day-to-day tasks to keep operations running smoothly.

The ideal candidate has excellent communication, leadership, and organizational skills, with the ability to manage multiple locations and priorities.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer relationship and people skills with the ability to build trust.
• Strong leadership skills and the confidence to coach and hold employees accountable.
• High attention to detail and integrity in inspection and reporting.
• Excellent organization and time-management skills.
• Ability to work independently, plan the day, and manage multiple locations, priorities, and deadlines.
• Proactive, solution-oriented problem solving and strong follow-through.
• Ability to resolve conflict professionally.
• Bilingual English/Spanish is preferred and a strong plus, but is not required.
• Microsoft Outlook: manage email, inbox organization, and calendar appointments.
• Professional email communication with customers, employees, and company leadership.
• Microsoft Word: create and work with basic documents.
• Microsoft Excel: basic data entry, updating, and reviewing information in spreadsheets.
• Microsoft Teams: communication, meetings, chats, and collaboration.
• Ability to learn and effectively use industry software for inspections, reporting, scheduling, timekeeping, employee management, and operational follow-up.

Responsibilities

• Quality assurance and day-to-day operations management across multiple customer locations.
• Lead, coach, and supervise staff; ensure tasks are completed accurately and on schedule.
• Visit customer sites, inspect facilities, and communicate findings with clients and leadership.
• Train new hires and support day porter operations and scheduling.
• Manage timekeeping, reporting, and operational follow-up with clients.

Skills

Verbal communication

Written communication

Customer relationship

Leadership

Attention to detail

Organization

Time management

Problem solving

Conflict resolution

Bilingual English/Spanish

Outlook

Word

Excel

Teams

Tools

Outlook

Word

Excel

Teams

Job description

Quality Assurance & Day Operations Manager(Management)

We keep facilities clean, safe, and healthy, and we value the people who make it happen. At our company, we take care of our team with respect, integrity, and opportunities to grow. Be part of a company where your work matters. Start your next step with us today.

The Opportunity

Accurate Building Maintenance is looking for a Quality Assurance & Day Operations Manager who is an exceptional communicator, organized, proactive, dependable, and great at building relationships. This position combines quality assurance, customer relationship management, employee leadership, and day-to-day operations.

We need someone who can walk into a customer's building, connect with people, notice the details, identify problems before they become complaints, communicate what needs to happen, and follow through to make sure it actually gets done.

This is not a desk-only management position. Much of the day is spent visiting customer locations, inspecting buildings, meeting with customers, supporting and coaching employees, training new hires, managing day porter operations, and handling daily operational needs.

Who Will Be Successful in This Role?

• Excellent verbal and written communication skills.
• Strong customer relationship and people skills with the ability to build trust.
• Strong leadership skills and the confidence to coach and hold employees accountable.
• High attention to detail and integrity in inspection and reporting.
• Excellent organization and time-management skills.
• Ability to work independently, plan the day, and manage multiple locations, priorities, and deadlines.
• Proactive, solution-oriented problem solving and strong follow-through.
• Ability to resolve conflict professionally.
• Bilingual English/Spanish is preferred and a strong plus, but is not required.
• Microsoft Outlook: manage email, inbox organization, and calendar appointments.
• Professional email communication with customers, employees, and company leadership.
• Microsoft Word: create and work with basic documents.
• Microsoft Excel: basic data entry, updating, and reviewing information in spreadsheets.
• Microsoft Teams: communication, meetings, chats, and collaboration.
• Ability to learn and effectively use industry software for inspections, reporting, scheduling, timekeeping, employee management, and operational follow-up.

Requirements

• Valid driver's license and acceptable driving record.
• Ability to pass a federal background check.
• Ability to travel throughout the Las Vegas area during the workday.
• Ability to walk commercial properties and perform detailed building inspections.
• Strong written and verbal communication skills.
• Ability to communicate professionally with customers and employees in person, by phone, and electronically.
• Ability to manage multiple priorities and work independently.
• Management, supervisory, janitorial, facilities, hospitality, customer service, or related experience preferred.

Additional Information / Benefits

Accurate Building Maintenance offers benefits to all of our employees:
Heath Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Saving Plan

Benefits: Medical Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays