Quality Assurance Coordinator (Remote in New York)

Avature; New York (NY); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Coordinator to enhance service quality for individuals with developmental disabilities. This fully remote role involves auditing calls, training new hires, and ensuring compliance with best practices. The ideal candidate will have a strong background in quality assurance and experience with CANS/CAS projects. Join a supportive team that values work-life balance and offers comprehensive benefits, including competitive compensation and professional development opportunities. This is a chance to make a meaningful impact in the lives of those you serve.

Benefits

Work/Life Balance Support

Competitive Compensation

Comprehensive Insurance Coverage

401K Retirement Savings plan

Paid Time Off Package

Holistic Wellness Support

Recognition Platform

Tuition Reimbursement

Employee Perks and Discounts

Professional Development Opportunities

Qualifications

• Experience with CANS/CAS projects is essential.
• Strong attention to detail and quality assurance background required.

Responsibilities

• Audit calls to identify trends and ensure compliance.
• Provide training for new hires and conduct refresher sessions.

Skills

CANS/CAS projects

Quality Assurance

Attention to Detail

Training

Education

Bachelor's Degree

Job description

Maximus is currently hiring a Quality Assurance Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).

Maximus conducts conflict-free assessments for individuals with intellectual and developmental disabilities on behalf of OPWDD. For individuals aged 17 and younger, assessors utilize the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool to identify a child's strengths and needs, providing essential information for care planning and connecting individuals to appropriate services.

As a Quality Assurance Coordinator, you will audit calls to identify trends, ensure compliance, and support overall service quality. You will also provide training for new hires and conduct refresher sessions to reinforce best practices. The ideal candidate has experience with CANS/CAS projects, a strong attention to detail, and a background in quality assurance or training within behavioral health or social services environments.

This is a fully remote position open to candidates in New York State or the surrounding region.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.