Quality Assurance Coordinator (Remote in New York)

Maximus; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Coordinator to enhance service quality for individuals with developmental disabilities. In this fully remote role, you will conduct audits, provide training, and develop performance improvement strategies. This position emphasizes a commitment to quality and compliance, making it ideal for detail-oriented professionals passionate about making a positive impact. Join a supportive team that values work-life balance and offers comprehensive benefits, including competitive compensation and professional development opportunities.

Benefits

Work/Life Balance Support

Comprehensive Insurance Coverage

401K Retirement Savings Plan

Paid Time Off Package

Tuition Reimbursement

Employee Perks and Discounts

Wellness Program and Resources

Professional Development Opportunities

Qualifications

• Experience in quality assurance or training in behavioral health.
• Familiarity with CANS/CAS projects is preferred.

Responsibilities

• Audit calls to ensure compliance and service quality.
• Provide training for new hires and conduct refresher sessions.
• Develop strategies to improve performance.

Skills

Quality Assurance

Attention to Detail

Training and Development

CANS/CAS Projects

Behavioral Health Knowledge

Education

High School Diploma or GED

Bachelor's Degree in related field

Job description

Quality Assurance Coordinator (Remote in New York)

Join to apply for the Quality Assurance Coordinator (Remote in New York) role at Maximus

Quality Assurance Coordinator (Remote in New York)

Join to apply for the Quality Assurance Coordinator (Remote in New York) role at Maximus

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Description & Requirements

Maximus is currently hiring a

Requirements

Description & Requirements

Maximus is currently hiring a Quality Assurance Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).

Maximus conducts conflict-free assessments for individuals who have intellectual and development disabilities on behalf OPWDD. For individuals ages 17 and younger, assessors utilize the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool that helps to identify a child's strengths and needs, providing essential information for care planning and connecting individuals to appropriate services.

As a Quality Assurance Coordinator , you will audit calls to identify trends, ensure compliance, and support overall service quality. You will also provide training for new hires and conduct refresher sessions to reinforce best practices. The ideal candidate has experience with CANS/CAS projects, a strong attention to detail, and a background in quality assurance or training within behavioral health or social services environments.

This is a fully remote position open to candidates in New York State or the surrounding region.

Why Maximus?

At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following:

Work/Life Balance Support - Flexibility tailored to your needs!

Competitive Compensation - Bonuses based on performance included!

️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.
• Assist with the development, design, and recommend strategies or activities intended to improve performance.
• Assist with the development, analysis and distribution of project reports and performance indicators.
• Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
• Conduct monitoring activities for quality assurance purposes.
• Assist with monitoring performance and meeting contractual requirements.
• Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
• Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
• Assist with staff training, as necessary.
• Perform other duties as may be assigned by corporate management.
  
  

Minimum Requirements

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• Previous experience working directly with individuals with intellectual and developmental disabilities (I/DD)
• Experience in a management or quality assurance position in health or human services field
  
  

Preferred Requirements

• Bachelor’s degree in business, education, computer science, statistics, health, social services, or related field
• E xperience working on Maximus CAS or CANS projects
• Medicaid experience
  
  

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
  
  

#NYMC

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

21.00

Maximum Salary

$

24.00

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Government Administration

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