Quality Assurance Coordinator

Arbeitsagentur; Waukesha (WI); On-site; USD 52,000 - 69,000; Full time

Job summary

KHS USA Inc. in Waukesha, WI is seeking a Quality Assurance Coordinator to manage quality notifications, RMAs, and related records. The role supports the Quality Department with documentation, process improvements, and cross-functional coordination within a manufacturing environment.

The candidate will review and route notifications, coordinate with internal teams, and ensure accuracy of warranty and credit processing while maintaining SAP records and compliance with industry standards.

Qualifications

• Minimum three years of experience in quality administration or related functions.
• High school diploma or GED; associate degree preferred.
• Experience with SAP or similar ERP systems preferred.
• Experience processing quality notifications, warranty claims, RMAs, or related quality activities preferred.
• Experience in a manufacturing environment preferred.
• Ability to read and interpret business documents and quality records.

Responsibilities

• Receive, review, classify, process, assign, and distribute quality notifications.
• Independently evaluate and close routine quality notifications.
• Monitor status, aging, and completion of actions; escalate overdue issues.
• Coordinate with internal departments and support Quality Technicians/ Specialists.
• Coordinate RMA activities and maintain warranty/credit records.
• Create and process Free of Charge orders; coordinate customer credits.
• Initiate and monitor rework orders and related documentation.
• Maintain quality records and documentation in SAP and other systems.
• Support compliance with ISO, UL, ASME, CSA, CRN and other standards.
• Assist Quality Manager with workflow improvements and process standardization.
• Provide administrative support to the Quality Department.

Skills

Quality administration

Project coordination

Customer service administration

Manufacturing support

Quality coordination

Education

High School Diploma or GED

Associate degree in Business Administration/Quality/Supply Chain

Tools

SAP

Job description

Professionals

Quality Assurance Coordinator

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Location: Waukesha

Your responsibilities:

• Receive, review, classify, process, assign, and distribute all quality notifications received by the Quality Department. Ensure proper categorization and routing of ZR, Z2, Z3, and ZL quality notifications according to established procedures and departmental guidelines.
• Independently evaluate, process, resolve, and close routine quality notifications that do not require technical investigation, engineering review, or cross-functional analysis.
• Monitor notification status, aging, and completion of assigned actions and elevate urgent or overdue issues.
• Coordinate activities with internal departments and support Quality Technicians and Specialists by ensuring notifications are properly documented and routed for technical review when required.
• Coordinate RMA activities and maintain accurate records associated with returned materials, warranty claims, and quality investigations.
• Create and process Free of Charge orders and coordinate requests for customer credits and credit note processing.
• Initiate and monitor rework orders and related documentation.
• Maintain accurate quality records, reports, notification documentation, warranty records, and supporting information within SAP and other quality systems.
• Support compliance with ISO, UL, ASME, CSA, CRN and other applicable quality standards and company quality system requirements.
• Assist the Quality Manager and Quality team with workflow improvements, process standardization, departmental organization activities, and continuous improvement projects.
• Provide administrative and organizational support to the Quality Department.
• Serve as an internal resource regarding quality notification processes, documentation requirements, and status tracking activities.

Your profile:

• Minimum three years of experience in quality administration, quality coordination, warranty administration, manufacturing support, project coordination, customer service administration, or a related business function.
• High school diploma or GED required. An Associate degree in Business Administration, Quality, Supply Chain, or a related field is preferred.
• Experience with SAP or similar ERP systems preferred.
• Experience processing quality notifications, warranty claims, RMAs, nonconformance reports, customer returns, or related quality system activities preferred.
• Experience working in a manufacturing environment preferred.
• Ability to read, analyze, and interpret business documents, procedures, quality records, reports, and technical information.
• Ability to apply basic mathematical concepts including percentages, ratios, and statistical information commonly used in reporting and quality-related administrative activities.

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.

Contact person:
Human Resources
Katie Williams
KHS USA Inc.