Customer Service Representative

KHS USA Inc.; Waukesha (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Educational Reimbursement

On-call OT premium

Life and Disability Insurance

Paid Time Off

10 Paid Holidays

401K with Company Match

Job summary

KHS USA Inc. is seeking a Professionals Customer Service Representative in Waukesha, WI.

The role involves handling customer inquiries and orders via phone and email, maintaining customer data in SAP Cloud, and coordinating with production and purchasing to ensure timely scheduling and pricing. The ideal candidate has an associates degree and at least five years of customer service or parts sales experience, with familiarity in ERP and credit terms management.

Qualifications

• Associate degree or equivalent is required.
• Five years of customer service or parts sales experience preferred.
• Experience with SAP Cloud or ERP systems is a plus.

Responsibilities

• Receive customer inquiries or orders via phone or email and enter into CRM (SAP Cloud).
• Process customer quotes in ERP and coordinate with Production Control & Purchasing for scheduling and pricing.
• Process and confirm parts orders; verify credit terms and status; coordinate with Accounting for payment terms beyond Net 30.
• Log after-hour calls in CRM (SAP Cloud) for After Sales profitability as needed.
• Track order status and follow up with customers until delivery is completed.

Skills

Customer service

Communication

Team collaboration

Education

Associates degree or equivalent

Tools

SAP Cloud

ERP systems

Job description

Professionals Customer Service Representative

Location: Waukesha

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Your responsibilities:

• Receive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud)
• Process customer quotes within Enterprise Resource Planning (ERP) system. Works closely with cross functional teams; Production Control & Purchasing to determine scheduling and pricing.
• Process and confirm parts orders for customers. Verifies credit terms and credit status at time of order. Works closely with cross functional teams: Accounting if orders have payment terms other than Net 30.
• Logs after-hour calls in CRM Systems (SAP Cloud) as needed for After Sales profitability.
• Manage and track order status for customer portfolio. Continued follow ups with customer until time of delivery.
• Manage all electronic filing of order documents in CRM Systems (SAP Cloud).
• Participates in regular rotating weekly schedule of 24/7 on-call non-business hours support. The team works together to generate a schedule that works for everyone.
• Process warranty claims and any applicable credit memos.
• Proactively contacts customers within assigned region.
• Maintains customer’s information in SAP Enterprise Resource Planning system. This includes but is not limited to: Contacts, payment terms, incoterms, shipping information.

Your profile:

• An associate degree of equivalent from a two-year college or technical school
• Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.

Benefits:

• Medical, Dental, Vision insurance offered at 30 days of employment
• Generous Educational Reimbursement program
• On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program
• Company sponsored Life and Disability Insurance
• Paid Time Off
• Ten (10) Paid Holidays per year
• 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.