Quality Assurance Coordinator

Delta Community Supports, Inc.; Raritan (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Delta Mission and Values in New Jersey seeks a Quality Assurance Coordinator to monitor the residential and vocational programs, ensuring policies are followed and state regulations are met.

You will audit records, conduct site inspections, train staff, and report findings up to the QA Director and State Director, supporting continuous quality improvement and risk management.

Qualifications

• Bachelor’s degree or higher required.
• 2+ years working with persons with intellectual disabilities preferred.
• 2+ years’ experience with electronic health records and database management.
• Valid driver’s license in state of residence.
• Ability to present facts and recommendations clearly in writing and in speech.
• Commitment to diversity, equity and inclusion.

Responsibilities

• Schedule and conduct Quality Assurance audits of financial records and personnel files.
• Perform comprehensive record reviews and site inspections.
• Submit quarterly audit reports to QA Director and regional/state directors.
• Conduct 30-day initial audits for new homes and programs.
• Communicate audit findings to leadership and recommend policy changes.
• Provide staff training and participate in ongoing QA program development.

Skills

Collaboration

Time management

Organizational skills

Communication

English proficiency

Microsoft Office

Driver's license

Quality assurance

Auditing

Education

Bachelor’s degree

Associates degree + 4 years exp

Tools

Electronic health records

Database management

Office software

Job description

Delta Mission and ValuesDelta’s Mission: To enrich the lives of individuals and families through outstanding community-based support and mutually rewarding relationships.Values: Customer Focus, Performance Excellence, Learning and GrowthPosition SummaryThe Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs. This person will serve as a liaison between the local office and the national office. This person will be held accountable for ensuring the appropriate implementation of policies and procedures and ensuring programs are completely in compliance with state rules, regulations and agency policies.Reports to: The Director of Quality AssurancePrincipal Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Theduties listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Schedule and conduct Quality Assurance audits of individual financial records and personnel files to include training records, medication administration records, medical records.Conduct comprehensive record reviews.Conduct physical site inspections of homes and program locations.Submit a quarterly report card to the Quality Assurance Director and Regional/State Director.Conduct a 30-day initial audit of all new homes and programs.Audit individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correctCommunicate findings of audits to the State Director, RegionalDirector and Quality Assurance Director.Recommends any necessary changes in current policy and procedures.Conduct staff training as needed.Complete required training to become a Certified Investigator.Conduct investigations as required.Maintain a master file of all audit findings.Cooperate with the Department of Human Services staff in any investigation or inspection.Cooperate with all internal or external audits or investigations as a condition of continued employment.Maximize the development and capacity of staff to advance the mission and values of Delta.Ensure the full capacity of programmatic resources.Promote and demonstrate ethical and professional conduct at all times ensuring employees conduct. themselves in an ethical and professional manner.Promote continuous quality improvement projects and ongoing performance measures.Promote and address Delta’s Risk Management Program for the health and safety of individuals and employees.Perform other duties as assigned.RequirementsAbility to form collaborative working relationships with diverse populations, including working with individuals of diverse cultures, ethnicities, gender, age, sexual orientation, socioeconomic status, religion, education background, etc.Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.Demonstrated commitment to diversity, equity and inclusion.Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills.Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities.Ability to work effectively with people, facilitating their growth and development.Ability to use acquired knowledge of supervisory and administrative principles and methods.Ability to read, write and speak English and communicate effectively with all constituencies of adiverse community; perform arithmetic calculations.Ability to use telephone, voice mail, copier, facsimile machine, calculator, computer and other office equipment.Fully proficient in Microsoft Office, software applications and the ability to learn new and emerging technologies.Ability to operate vehicles with a valid driver’s license in accordance with applicable state laws, insurance provider requirements and company policies and procedures.Position QualificationsBachelor’s degree from an accredited college or university.Associates degree or sixty (60) credit hours from an accredited university or college and four (4) years’ experience working with persons with intellectual disabilities may be substituted for Bachelor’s degree.Two (2) years’ work experience working directly with persons with intellectual disabilitiesTwo (2) years’ work experience using electronic health records and database management.Valid driver’s license in the state of residence with a satisfactory driving record.Commitment to and knowledge of community-based support for persons with disabilitiesWorking knowledge of management of an effective Quality assurance programAbility to present facts and recommendations effectively in oral and written formIndependent judgment is required to plan, prioritize, and organize diversified workloadKnowledge and understanding of local regulatory agency operations