Quality Assurance Coordinator

Davita Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading community living service provider seeks a Quality Assurance Coordinator in Indianapolis. The role involves ensuring compliance, promoting service quality, and reviewing operational standards to support individuals with disabilities. The ideal candidate will have a background in Human Services and a passion for quality improvement.

Qualifications

• Minimum two plus years related experience required.
• Demonstrate knowledge of federal, state, and local laws.

Responsibilities

• Conduct case file reviews for compliance and improvement opportunities.
• Submit weekly Quality Assurance reports to the Project Director.
• Ensure all clients receive satisfaction surveys.

Skills

Knowledge of quality assurance procedures

Knowledge of data management processes

Knowledge of eligibility determination processes

Education

Associates degree in Human Services or related field

Bachelors degree preferred

Job description

Quality Assurance Coordinator

Job Locations

US-IN-INDIANAPOLIS

ID

2025-168692

Line of Business

ResCare Community Living

Position Type

Full-Time

Pay Min

USD $21.10/Hr.

Pay Max

USD $21.10/Hr.

Our Company

ResCare Community Living

Overview

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life. If your passion is ensuring service quality and fostering compliance, read below and apply today!

Responsibilities

Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met

• Submit weekly Quality Assurance reports in a timely manner to Project Director
• Present consistent feedback to management regarding areas that need improvement
• Ensure 100% of clients participate in the client satisfaction survey
• Ensure all clients receive a return call within 24 hours of calling and leaving a message
• Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
• Creates, implements and monitors standard operating procedures
• Other duties as assigned

Qualifications

• Associates degree in Human Services, education, psychology, sociology or related field required, Bachelors degree preferred
• Minimum two plus years related experience
• Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
• Demonstrate knowledge of computers and knowledge of data management processes
• Demonstrate knowledge of eligibility determination processes and filing procedures

About our Line of Business

ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $21.10 / Hour