Quality Assurance Coordinator

BrightSpring Health Services; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

BrightSpring Health Services, an affiliate of ResCare Community Living, seeks a candidate passionate about service quality and compliance. This role involves ensuring adherence to quality assurance standards, conducting compliance reviews, and supporting clients. Ideal candidates will have an associates degree, relevant experience, and a strong knowledge of industry regulations.

Qualifications

• Minimum two plus years related experience.
• Demonstrate knowledge of federal, state and local regulations.

Responsibilities

• Conduct case file and record reviews for compliance.
• Submit weekly Quality Assurance reports.
• Ensure all clients participate in the client satisfaction survey.

Skills

Knowledge of quality assurance procedures

Knowledge of data management processes

Knowledge of eligibility determination processes

Education

Associates degree in Human Services or related field

Bachelors degree preferred

Job description

Our Company

ResCare Community Living

Overview

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliancewith State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life. If your passion is ensuring service quality and fostering compliance, read below and apply today!

Responsibilities

• Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met
• Submit weekly Quality Assurance reports in a timely manner to Project Director
• Present consistent feedback to management regarding areas that need improvement
• Ensure 100% of clients participate in the client satisfaction survey
• Ensure all clients receive a return call within 24 hours of calling and leaving a message
• Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
• Creates, implements and monitors standard operating procedures
• Other duties as assigned

Qualifications

• Associates degree in Human Services, education, psychology, sociology or related field required, Bachelors degree preferred
• Minimum two plus years related experience
• Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
• Demonstrate knowledge of computers and knowledge of data management processes
• Demonstrate knowledge of eligibility determination processes and filing procedures

About our Line of Business

ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $21.10 / Hour