Quality Assurance Clerk

STEVEN CHARLES; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Steven Charles is seeking a Quality Assurance Clerk to ensure compliance and quality control in their Pembroke, NC facility. The role involves monitoring quality procedures, collaborating with teams, and maintaining documentation. Candidates should have at least 5 years of relevant experience and a high school diploma.

Qualifications

• Minimum of 5 years of relevant experience in Quality, Supply Chain, or distribution center operations.
• Minimum of 6 months experience in a Food Manufacturing environment; bakery experience preferred.

Responsibilities

• Implement and monitor procedures related to quality control.
• Ensure compliance with document and record control procedures.
• Participate in internal and external quality audits.

Skills

Communication

Problem-solving

Organizational

Interpersonal

Analytical

Education

High School Diploma

Job description

Here at Steven Charles, we are committed to bringing people together to celebrate life’s sweetest moments by creating the world’s best desserts. We understand that it is our employees who provide the services that our customers rely upon, and who will enable us to create new opportunities in the years to come. We are seeking a Quality Assurance Clerk to be based in our Pembroke, NC Facility.

The Quality Assurance Clerk is accountable for quality control, maintenance, and compliance with applicable quality systems. This position actively participates in quality guidance, product resolution decisions, and statistical problem-solving techniques. The Quality Assurance Clerk reports to the Quality Supervisor and/or Quality Manager.

Your Day to Day

1. Implement and monitor procedures related to quarantine, hold, expired, damages, return goods, and recalled products.
2. Ensure accurate and actionable product hold and quarantine processes and records for decision-making.
3. Ensure compliance with document and record control procedures.
4. Oversee products being reworked, labeled, stored, and distributed to meet requirements and prevent unsaleable conditions prior to shipment.
5. Collaborate with process owners to train, mentor, and facilitate QMS requirements and continuous improvement initiatives.
6. Serve as the local Subject Matter Expert (SME) for the Quality System, providing guidance, training, and ensuring compliance across several quality processes.
7. Manage scrap material following all procedures and disposal requirements, including Hazmat waste.
8. Share best practices and tools for continual quality improvement within the organization and across regions, fostering lessons learned and proactive improvements.
9. Create and maintain documentation according to control procedures, work instructions, and regulatory requirements.
10. Participate in internal and external quality audits and report findings.
11. Assist in creating monthly management reports and detailed analyses as needed.
12. Provide feedback and training on damage standards to DC personnel.
13. Process sample requests from business units.
14. Handle return and rework processing according to procedures.
15. Perform other duties as assigned.

What You Bring to the Team

1. A minimum of 5 years of relevant experience in Quality, Supply Chain, or distribution center operations.
2. High School Diploma required.
3. Excellent communication, problem-solving, organizational, and interpersonal skills.
4. Ability to understand FDA, EPA, DOT, and OSHA regulations.
5. Ability to work effectively in teams to achieve results.
6. Strong analytical and problem-solving skills.
7. Minimum of 6 months experience in a Food Manufacturing environment; bakery experience preferred.
8. Flexibility to work various hours and shifts.

EEO Statement

Steven Charles provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.