Quality Assurance Auditor – Print Production (ESOP)

FSSI; Santa Ana (CA); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

401(k) & Roth + Employee Stock Owner­-

Medical, Dental, Vision & Life

Vacation, sick leave & paid holidays

Employee Assistance & Care Programs

Birthday perks

Job summary

FSSI in Santa Ana, CA is seeking a full-time Quality Assurance Auditor to ensure quality specifications are met in a fast-paced mail production environment. The role requires precision and strong attention to detail.

The standard schedule is Monday–Friday, 10:00 am–6:30 pm, with overtime as needed. Key duties include initial sign-off of new jobs, ongoing QA checks, resolving discrepancies, logging postage issues, and ensuring proper documentation before reconciliation.

Qualifications

• High School Diploma or equivalent required.
• Strong time management, attention to detail and organization skills.
• Prior experience in a fast-paced production environment is preferred.
• Prior experience that required focus on searching for and resolving errors quickly is a plus.

Responsibilities

• Perform initial check and approval sign-off of new jobs using an internal checklist.
• Perform random and frequent quality control checks on work in progress throughout shift.
• Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
• Accurately log disposition of any postage errors for reconciliation purposes.
• Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
• Identify and recommend improvements to procedures and processes.
• Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
• Process mail piece fixes daily by replacing damaged statements with reprinted statements.
• Communicate all issues to QA Supervisor in a timely manner.
• Assist the Mail Services team with production as needed or requested
• Overtime hours may be required; weekends possible during high-volume cycles.

Skills

Attention to detail

Time management

Organization

Fast-paced production

Education

High School Diploma or equivalent

Job description

FSSI in Santa Ana, CA is seeking a full-time Quality Assurance Auditor to ensure quality specifications are met in a fast-paced mail production environment. The role requires precision and strong attention to detail.

The standard schedule is Monday–Friday, 10:00 am–6:30 pm, with overtime as needed. Key duties include initial sign-off of new jobs, ongoing QA checks, resolving discrepancies, logging postage issues, and ensuring proper documentation before reconciliation.