Customer Service Representative - Client Support

Maximus; Northern (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical, dental, vision insurance

401K with company match

Paid time off

Job summary

Maximus is seeking a Customer Service Specialist to support the Health Texas project from a remote/hybrid Houston area setup. You will handle customer care and enrollment services via telephone, IVR, and web portals.

We provide paid training, comprehensive benefits, and opportunities for advancement. The role requires residency in Texas and the ability to manage multiple channels while delivering high‑quality service.

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience or equivalent.
• Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST).
• Ability to type efficiently.
• Handle 100+ calls a day, multiple repetitive calls.
• Internet Speed: Minimum of 20Mbps download & 5Mbps upload.
• Basic computer aptitude in Windows and/or Mac.
• Excellent Attendance (no time off during training).
• Residency in Texas is required.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels.
• Provide accurate information regarding programs and services to consumers, enrollees, health plans and providers.
• Track, document, and record all customer interactions in applicable systems.
• Navigate multiple computer systems while interacting with customers and perform data entry.
• Transfer or refer customers to appropriate internal or external entities.
• Escalate unresolved or complex issues to designated staff for resolution.
• Facilitate translation services for non-English speaking customers.
• Meet QA, productivity, and other key performance metrics.

Skills

Typing

High call volume

Organization skills

Punctuality

Education

High school diploma or GED

Job description

Customer Service Specialist- Remote in Houston

Maximus is currently hiring Customer Service Specialists to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

These are Full-time, regular employment opportunities and we offer Hybrid and Fully Remote working arrangements.

This position requiresresidency in the State of Texas and within a 70-mile radius of the Houston Metro area.

Schedule Details:

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Why Join Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
• Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
• Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
• Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
• Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
• Facilitate translation or interpretation services for non English speaking customers according to procedures.
• Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
• Meet Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
• Perform other related duties as assigned by management.

Day 1 requirements:

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
• Ability to type efficiently
• Continuously demonstrate a high sense of urgency and perform under pressure
• Excellent Attendance (no time off during training)
• Organization and work prioritization skills
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

• Internet Speed: Minimum of 20Mbps download & 5Mbps upload

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .