Quality Assurance Analyst (ITP-B)

City-of-Seattle; Seattle (WA); Hybrid; USD 76,000 - 113,000; Full time

Benefits offered by this job

Benefits package

Free public transportation options

Job summary

The City of Seattle's Seattle Information Technology department seeks a Quality Assurance Test Analyst to join the EPIC delivery team supporting the permitting application used across departments. You will test software solutions, both functionally and technically, with a focus on the permitting system and related applications.

You will review specs, create and execute test cases (manual and automated), document defects, and provide testing estimates and progress reports.

Qualifications

• Bachelor's degree in computer science, computer technology or equivalent field or experience.
• In-depth experience as a quality assurance tester, or a combination of education and experience that demonstrates the ability to perform the position duties.
• Experience testing web-based applications.
• Experience creating functional test cases to ensure specifications are fully met.
• Experience developing and executing automated tests.
• Ability to work independently while maintaining appropriate communication with supervisor about progress and issues.
• General knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to execute queries.
• Ability to work effectively in a multi-cultural workplace with a diverse customer base.

Responsibilities

• Review existing functional and technical specification documents and plan appropriate test strategies.
• Participate in the creation of new functional and technical specification documents with an eye toward precision and testability.
• Create and execute test cases, both manual and automated.
• Document and track defects.
• Provide estimates of testing effort.
• Provide status and progress reports.
• Work with teammates to create test automation to measure system performance.
• Contribute to ongoing improvement of team QA processes, templates, and best practices.
• Support department goals in promoting diversity and social justice.
• This position requires occasional non-standard working hours.
• Perform varied tasks as assigned commensurate with this classified position level.

Skills

QA testing

Test planning

Automated testing

Stakeholder communication

Education

Bachelor's degree in computer science or related field

Equivalent education/experience

Tools

SQL

Oracle

MS Access

Job description

Seattle Information Technology is looking for Quality Assurance Test Analyst to work with the Business Solutions Division as part of the EPIC delivery team. The EPIC team supports the City's permitting application, a critical business application used by multiple departments to manage permitting, licensing, inspections and code compliance. This position requires the ability to work with different stakeholders from multiple business units to understand business goals and objectives, technology needs to enable technology decisions and guide the selection of specific technology solutions and their design in alignment with the customer's business goals.

The City of Seattle believes in the diversity of our people, ideas, and experiences and is committed to building an inclusive culture that is representative of the community we serve. Seattle Information Technology (IT) plays a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning. We are a leader in local government progress towards responsible AI adoption. These are Seattle’s values in action.

Seattle Information Technology is looking for a Quality Assurance Tester to work as part of the EPIC team. The team supports the City's critical business application used by multiple departments to manage permitting, licensing, inspections, and code compliance. This position is responsible for testing software solutions, both functionally and technically. This work is primarily associated with the permitting application and will also include work with other applications supported by the EPIC delivery team.

Quality Assurance Tester will be responsible for:

• Reviewing existing functional and technical specification documents and plan appropriate test strategies.
• Participating in the creation of new functional and technical specification documents with an eye toward precision and testability.
• Creating and executing test cases, both manual and automated.
• Documenting and tracking defects.
• Providing estimates of testing effort.
• Providing status and progress reports.
• Working with teammates to create test automation to measure system performance (including various load conditions).
• Contributing to ongoing improvement of team QA processes, templates, and best practices.
• Supporting department goals in promoting diversity and social justice.
• This position requires occasional non-standard working hours.
• Perform varied tasks as assigned commensurate with this classified position level.

NOTE: Equivalent combinations of education/experience/training will be considered for the required qualifications except where specifically noted.

Required Qualifications:

• Bachelor's degree in computer science, computer technology or equivalent field or experience.
• In-depth experience as a quality assurance tester, or a combination of education and experience that demonstrates the ability to perform the position duties.
• Experience testing web-based applications.
• Experience creating functional test cases to ensure specifications are fully met.
• Experience developing and executing automated tests.
• Ability to work independently while maintaining appropriate communication with supervisor about progress and issues.
• General knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to execute queries.
• Ability to work effectively in a multi-cultural workplace with a diverse customer base.

Desired Qualifications:

• Experience working with government agencies.
• Experience working on agile delivery teams.
• Experience working with automated issue tracking tools.
• Experience with test management and automation test tools.
• Experience with performance test tools.
• Big picture thinking to optimally organize and manage large number of test cases
• Familiarity with Software Development Life Cycle methodologies and templates.
• Familiarity with permitting software applications.
• Ability to see beyond the assumed issue to identify and find solutions for under lying business goals.

Salary The

full salary range for this classification is $54.81/hr. - $82.28/hr.

Benefits

The City offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits. Additionally, we provide free public transportation options.

Telework Expectations

This position offers flexibility of a hybrid work schedule. Hybrid telework schedules have a minimum requirement of three days onsite per week, which is subject to change at any time at the Mayor’s discretion. Individual schedules are based on operational needs and agreement between the employee and their supervisor.

Union Information

This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77.

Who May Apply

This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

Background Check

This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.

Why Join the City of Seattle

The City of Seattle recognizes that every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Accommodation

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For questions regarding this recruitment or if you require an accommodation, please contact Alfreda Wilson at [e-mail].

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