Quality Assurance Analyst - Aging Pathways (Remote)

Minnesota River Area Agency on Aging Inc; Mankato (MN); Remote; USD 60,000 - 85,000; Full time

Job summary

MNRAAA is seeking a full-time Minnesota Aging Pathways Quality Analyst to ensure services statewide meet quality, compliance and client satisfaction. The role evaluates staff performance, monitors processes, and delivers feedback to improve outcomes.

Remote work within Minnesota is allowed; requires a valid driver’s license, insurance, and a reliable car. Collaboration with supervisors and the Minnesota Board on Aging supports continuous improvement.

Qualifications

• Requires a bachelor’s or equivalent degree in a human services field and one year of relevant experience with older adults.
• Alternative: two-year certificate/degree in a human services field with three years of related experience.
• Five years in care coordination/case management in health care settings may substitute.
• Minimum two years in quality assurance, data analysis, or operational leadership in a contact center.
• Experience evaluating calls, documentation, or case management activities.
• Experience coaching and providing performance feedback.

Responsibilities

• Ensure MN aging services are consistent statewide and meet quality, compliance and client satisfaction standards.
• Evaluate staff performance, monitor processes, and deliver actionable feedback to improve service delivery and outcomes.
• Support continuous improvement, maintain regulatory compliance, and enhance client experience through data-driven insights and performance management.

Skills

Quality assurance

Performance management

Data analysis

Operational leadership

Coaching and feedback

Evaluating calls

Communication skills

Flexibility

Time management

Detail-oriented

Education

Bachelor's degree in a human services-related field

Two-year certificate or degree in a human services-related field

Job description

MNRAAA is seeking a full-time Minnesota Aging Pathways Quality Analyst to ensure services statewide meet quality, compliance and client satisfaction. The role evaluates staff performance, monitors processes, and delivers feedback to improve outcomes.

Remote work within Minnesota is allowed; requires a valid driver’s license, insurance, and a reliable car. Collaboration with supervisors and the Minnesota Board on Aging supports continuous improvement.