Quality Assurance Analyst

novalink-solutions; Alabama; On-site; USD 50,000 - 70,000; Full time

Job summary

Novalink Solutions in Alabama is looking for a professional to support various programs by resolving eligibility and enrollment discrepancies. The candidate will analyze data, conduct audits, and assist technical teams. The role requires strong analytical skills and a minimum of three years in benefits administration or a related field, along with advanced proficiency in Microsoft Excel.

The ideal candidate will work collaboratively to communicate complex issues effectively and support resolution processes. Join a team dedicated to ensuring data integrity and efficient eligibility operations.

Qualifications

• Minimum of three years of experience in benefits administration or a closely related field.
• Proven skills in data analysis and reconciliation across systems.
• Ability to communicate complex information to diverse audiences.

Responsibilities

• Support OSHP program managers with vendor queries.
• Conduct life insurance salary audits and verify salary consistency.
• Assist with monitoring vendor file transmission issues.

Skills

Attention to detail

Data analysis

Interpersonal skills

Microsoft Excel proficiency

Critical thinking

Time management

Job description

Job Description

Minimally qualified candidates will have experience or skills in the following areas:

• Attention to detail
• Ability to research, interpret, and apply relevant WI statutes, administrative code, policies and procedures
• Ability to analyze and compare large data sets and files to identify discrepancies, inconsistencies, and trends; investigate and determine root causes of data or file discrepancies in collaboration with technical staff, vendors, and business teams
• Working knowledge of data exchange processes, file layouts, and/or eligibility and enrollment data
• Experience troubleshooting data issues and documenting findings, resolutions, and procedures
• Intermediate proficiency in Microsoft Excel, including formulas, filtering, sorting, pivot tables, and lookup functions
• Ability to understand and communicate complex data and information to both technical and non-technical audiences
• Critical and analytical thinking for effective problem-solving
• Working collaboratively with different teams across an organization
• Capacity to learn new tools, systems, applications, and ability to document procedures to assist others in using them
• Sound time management and ability to manage multiple concurrent assignments
• Obtain relevant information without disclosing confidential information
• Ability to interact positively with a variety of persons at different levels
• Excellent written, oral, and interpersonal skills

Job Duties

• Support OSHP program managers and EIU case managers in addressing vendor queries related to historical member benefits enrollment and eligibility information
• Support OSHP life insurance program manager and Benefits Initiation Section 3 staff in administering life insurance enrollment and eligibility, handling escalated eligibility and enrollment questions resulting from discrepancies between My Insurance Benefits system, Securian Financial billing system, and employer records
• Support the Life Insurance Premium Waiver interim process
• Assist in the development and documentation of new ETF procedures related to eligibility and enrollment administration for the life insurance program
• Conduct the life insurance salary audit, verifying consistency between employer reported salary information and current on file information; work with EIU case managers to resolve errors
• Support the vendor file discrepancy process following MIBs implementation — reviewing error reports returned from Benefitfocus, determining updates needed in system, from employers, or by plans
• Conduct full-file comparisons and data reconciliation activities between vendor, employer, and ETF systems to identify discrepancies and ensure data integrity
• Research, analyze, and troubleshoot eligibility and enrollment discrepancies, coordinating with ETF technical staff, vendors, and business teams to identify root causes and implement corrective actions
• Assist with monitoring and resolving vendor file transmission issues, including 834 file processing and SFTP connectivity concerns
• Support testing and validation activities related to eligibility, enrollment, and

Requirements

Top Skills & Years of Experience

• Minimum of three years of professional experience in benefits administration, eligibility and enrollment operations, insurance operations, or a closely related field, including interpretation and application of statutes, administrative code, policies, procedures, and business rules
• Data analysis, reconciliation, and validation across files, reports, and systems to identify discrepancies, inconsistencies, and trends, including use of Microsoft Excel for comparison and analysis
• Research and resolution of eligibility, enrollment, billing, or vendor file discrepancies, including root cause identification, corrective action coordination, and documentation of findings and outcomes
• Serving as a liaison between internal staff, technical teams, vendors, and stakeholders to communicate issues, exchange information, and support resolution of complex eligibility and enrollment issues

Nice to Have Skills

• Advanced Microsoft Excel skills, including use of formulas, pivot tables, lookup functions, filtering, and sorting to analyze and compare large or complex data sets
• Experience performing data reconciliation and file comparison across multiple systems to identify discrepancies and support data integrity and issue resolution
• Knowledge of eligibility, enrollment, and benefits administration processes, including understanding of data exchange between employers, vendors, and internal systems
• Strong analytical and problem-solving skills, including ability to investigate data issues, identify root causes, and support resolution in collaboration with technical and business partners
• Strong communication, organization, and documentation skills, including ability to clearly convey complex information, manage multiple priorities, and document findings and resolutions