Quality Assurance

IMKO; Sioux City (IA); On-site; USD 36,000 - 42,000; Full time

Job summary

IMKO is seeking a full-time QA professional to coordinate and expedite the flow of products in our Sioux City cold storage facility. The role emphasizes inspecting goods during unloading and maintaining quality standards, with daily customer email communication.

Responsibilities include uploading photos, clerical tasks, and ongoing coordination to meet shipment schedules. Proficiency with Outlook and Excel, plus strong attention to detail and teamwork in a warehouse setting, are essential.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and ability to meet deadlines.
• Customer service mindset with clear written communication.
• Proficiency in Microsoft Outlook and Excel.
• Clerical skills for records management and filing.

Responsibilities

• Inspect product as unloaded from trucks and determine overall quality.
• Communicate with customers daily via email regarding product quality.
• Upload digital pictures and email customers.
• Perform general office duties including filing and phone/email communications.
• Handle other duties as assigned and maintain accurate records.
• Support customer service through needs assessment and quality evaluation.
• Demonstrate careful attention to detail and teamwork in a warehouse setting.
• Operate using basic office equipment and software (Outlook, Excel).

Skills

Attention to detail

Customer service

Communication via email

Teamwork

Clerical skills

Education

High school diploma

Tools

Microsoft Outlook

Excel

Job description

IMKO is currently recruiting for a full-time Quality Assurance (QA) position. This role involves coordinating and expediting the flow of products according to our shipment schedule. Key responsibilities include checking paperwork against products during the loading and unloading of trucks. Please note that this position is in a cold storage facility.

QA Responsibilities are, however, will not be limited to:

• Inspect product as it is unloaded from trucks and determine overall quality.
• Communicate with the customer on a daily basis via email regarding quality of product.
• Upload digital pictures from camera to computer and email customer.
• Perform general office duties such as filing, communicating with customer via email and telephone.
• Perform other duties as assigned.
• Requires clerical skills in managing files and records, and other office procedures and terminology.
• Requires skills for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Requires the ability to pay close attention to details, meet deadlines.
• Must be able to relate to other people beyond giving and receiving instructions. They must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Knowledge of Microsoft Outlook and Excel.
• Requires the use of a telephone, fax machine, computer terminal, internet, calculator, and copy machine.

QA Physical Requirements:

• Requires the ability to stand for long periods of time with frequent interruptions
• Requires several hours per day of standing, getting up and down from chairs, and reaching, bending, or carrying light loads
• Requires clerical skills in managing files and records, and other office procedures and terminology.
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• Occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Working environment is in an warehouse setting, with temperature approximately 35 degrees
• Occasionally works overtime

EducationHigh school diploma or equivalent experience