Quality and Compliance Specialist

Versability Resources; Hampton (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

VersAbility Resources seeks a detail-oriented Quality and Compliance Specialist to ensure high-quality, person-centered services across employment, waiver homes, and adult day programs.

You will support audits, investigations, corrective actions, and data-driven quality-improvement across multiple sites, collaborating with leaders and staff to meet regulatory requirements.

Qualifications

• Bachelor's degree required or related field with experience.
• 5+ years of Medicaid/Medicaid Waiver experience preferred.
• ISO Lead Auditor certification or ability to obtain within six months.
• Knowledge of quality-management systems and continuous-improvement approaches.
• Familiarity with regulatory, licensing, and accreditation requirements for employment/day services.

Responsibilities

• Support quality-improvement programs and quality-management systems.
• Coordinate documentation, data collection, and monitoring activities.
• Conduct quality inspections, collect and analyze data, and report trends.
• Monitor compliance with internal and external standards through audits.
• Assist with CARF accreditation activities and regulatory reporting.
• Support investigations into abuse, neglect, or other incidents following policy.

Skills

Quality assurance

Regulatory compliance

Data analysis

Auditing

Documentation

Investigations

Project coordination

Communication

Human Rights compliance

Education

Bachelor's degree in Human Services or Business Management

Job description

About VersAbility Resources

VersAbility Resources is a nonprofit organization based in Hampton, Virginia, dedicated to empowering people of all abilities to thrive. For more than 70 years, we have provided innovative employment, workforce development, residential, community living, and business services that promote independence, inclusion, and opportunity.

Our team is passionate about making a meaningful impact by helping individuals achieve their personal and professional goals while delivering high-quality services to our community, business partners, and government customers. At VersAbility, you'll join a mission-driven organization where your work changes lives and contributes to stronger, more inclusive communities.

Role Overview

VersAbility Resources is seeking a detail-oriented and mission-driven Quality and Compliance Specialist to support quality assurance and regulatory compliance across our employment, waiver group home, and adult day programs. This role plays an important part in ensuring the people we serve receive safe, high-quality, person-centered services. By conducting quality reviews, monitoring compliance, supporting investigations, analyzing data, and helping strengthen our quality-management systems, you will help VersAbility turn our mission into consistent, measurable standards of care and service across programs.

Working closely with program leaders and staff, you will help ensure services meet internal quality standards as well as applicable regulatory, licensing, certification, and accreditation requirements. You'll also support audits, CARF accreditation activities, critical-incident reporting, Human Rights compliance, investigations, corrective actions, and continuous quality improvement.

What You'll Do

• Support the implementation and maintenance of quality-improvement programs and quality-management systems across employment, waiver group home, and adult day-service programs.
• Coordinate documentation, data collection, monitoring activities, and follow-up actions supporting the quality-management system.
• Conduct quality inspections and reviews and collect, analyze, maintain, and report quality-related data and trends.
• Monitor programs for compliance with internal and external quality standards through routine reviews and auditing protocols.
• Support compliance with applicable requirements, including DBHDS, DMAS, HCBS, CARF, DARS, AbilityOne, and applicable grant requirements.
• Support the Human Rights Officer with critical-incident and abuse, neglect, and exploitation reporting.
• Support or conduct assigned investigations involving allegations of abuse, neglect, exploitation, and other serious incidents using established protocols.
• Document investigation findings and escalates concerns in accordance with policy and regulatory requirements.
• Coordinate assigned CARF accreditation activities, including annual conformance reports and indexes, supporting evidence, site visits, interviews, and surveyor support.
• Maintain quality-system records, certification evidence, corrective-action documentation, reports, and ongoing data.
• Assist with audit and review preparation, participate in audits and reviews, and contribute to corrective-action and quality-improvement plans.
• Support the implementation and maintenance of document-control systems.
• Support community-integration efforts and HCBS Rights compliance.
• Participate in project and planning teams and provide staff training and support as assigned.
• Perform other related duties as assigned.

Qualifications: Required

• Bachelor's degree in Human Services or Business Management, with related experience. A minimum of three years of related experience may substitute for the degree.
• Five years of successful work experience, including at least three years of Medicaid/Medicaid Waiver experience.
• ISO Lead Auditor certification or ability to obtain certification within six months.
• Knowledge of quality-management systems, methods, and continuous-improvement approaches.
• Working knowledge of employment-related services for people with developmental disabilities.
• Knowledge of applicable legal, regulatory, licensing, certification, and accreditation requirements for employment and day-service programs.
• Knowledge of Human Rights regulations and reporting requirements.
• Ability to read, understand, interpret, and apply complex regulations, standards, and internal policies.
• Ability to collect, organize, analyze, and clearly communicate data through reports and other written materials.
• Strong organizational, prioritization, and time-management skills.
• Ability to maintain accurate and confidential records and documentation.
• Ability to collaborate effectively with program leaders, operational teams, and external review bodies.
• Sound judgment and discretion when conducting quality reviews and supporting investigations.

Qualifications: Preferred

• Direct experience developing and implementing quality-management systems and general knowledge of CARF, AbilityOne, and ISO is highly desirable.

Schedule

This is a full-time position scheduled Monday through Friday, 8:00 a.m.-4:30 p.m., totaling 40 hours per week. This position also participates in an on-call rotation during evenings, weekends, and holidays as assigned to support critical-incident and abuse, neglect, and exploitation reporting. Some flexibility may be required for audits, inspections, investigations, accreditation activities, site visits, and other compliance needs.

Work Environment and Physical Requirements

This position works primarily indoors with regular work in office, program, residential, warehouse, industrial, and business environments. Some work environments may involve temperature and cleanliness extremes, and warehouse auditing may be required. The position requires the ability to sit for extended periods while reviewing records, analyzing data, preparing reports, and completing documentation, as well as stand and walk for varying periods while conducting inspections, audits, site visits, and quality reviews.

Employees may occasionally bend, stoop, crouch, kneel, reach, and lift, carry, push, or pull materials weighing up to 25 pounds. The role also requires sustained concentration and attention to detail when reviewing complex regulations, records, incident documentation, data, and compliance findings. Employees must be able to safely navigate varying work environments, including active warehouse and industrial areas, and travel between VersAbility locations and other assigned sites as needed for audits, inspections, investigations, accreditation activities, and compliance reviews.

Candidates must be able to perform the essential duties and physical requirements of the position, with or without reasonable accommodation. VersAbility Resources provides reasonable accommodations in accordance with applicable law.

Why Join Us?

• Make a direct impact on the quality, safety, and consistency of services provided to individuals with disabilities across VersAbility programs.
• Help strengthen systems that support person-centered services, Human Rights, regulatory compliance, and continuous improvement.
• Gain broad exposure to quality and compliance across employment, residential, and adult day programs.
• Build experience with audits, investigations, accreditation, quality-management systems, data analysis, and corrective-action planning.
• Collaborate with program leaders and staff across the organization to identify opportunities for meaningful improvement.
• Join a mission-driven organization where quality and compliance directly support better outcomes for the people we serve.

Equal Opportunity Employer

VersAbility Resources is an Equal Opportunity Employer committed to providing fair and equitable employment opportunities. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law. We value diversity and encourage applicants of all backgrounds to apply. Certain positions are performed under the federal AbilityOne Program and are subject to applicable contractual and program requirements.

"VersAbility Resources - Serving People with Disabilities of All Ages - is a national nonprofit organization based in Hampton, Virginia, committed to empowering people with disabilities to live, work, and thrive as active members of our communities. Serving over 1,500 individuals and their families annually, VersAbility offers a comprehensive range of programs and services, including early childhood, residential, day support, workforce training, and diverse employment opportunities.

VersAbility is committed to a drug-free workplace in line with the Drug-Free Workplace Act of 1988, ensuring a safe, productive environment. It also promotes equal opportunity for all, offering reasonable accommodations for individuals with disabilities to perform job duties. For assistance with applications, people can contact 757-896-6461.