Quality Analyst Manager - Veterans Evaluation Services

Maximus; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Maximus is seeking a Quality Analyst Manager to join our Veterans Evaluation Services (VES) team in a remote capacity. The role oversees QA operations, drives continuous process improvement, and manages policies and training programs.

You will resolve quality and performance issues, provide leadership with strategic reporting and recommendations, and ensure compliance, operational excellence, and high-quality customer service.

Responsibilities

• Oversee QA operations and drive day-to-day quality assurance activities.
• Lead continuous process improvement initiatives across teams and processes.
• Manage QA policies and training programs to ensure consistency and compliance.
• Resolve quality and performance issues with systematic root-cause analysis.
• Provide leadership with strategic reporting and recommendations to improve service quality.

Job description

Maximus is currently hiring for a Quality Analyst Manager to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Quality Analyst Manager leads the quality assurance function by overseeing QA operations, driving continuous process improvement, managing policies and training programs, resolving quality and performance issues, and providing leadership with strategic reporting and recommendations to ensure compliance, operational excellence, and high-quality customer service.

• Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity.