Quality Account Manager Germany (m/w/d)

SIG Combibloc Group Ltd; Germany (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Partial remote work

Job summary

SIG Combibloc Group Ltd is seeking a Customer Quality Manager to act as the trusted quality partner for customers across Europe, driving continuous improvement and maintaining product excellence. You will coordinate investigations, manage complaints in ICCM, and work closely with cross-functional teams including KAMs, PAMs, SAMs, and FSEs to deliver an exceptional customer experience.

The role requires a degree in a related field, fluency in English and German, and strong communication and

Qualifications

• Degree in Food Technology, Food Science, Microbiology, Quality Management, or related field.
• Solid understanding of aseptic filling processes.
• Knowledge of ISO 9001, BRC, and/or IFS quality standards.
• Passion for quality, continuous improvement, and customer support.
• Strong analytical and problem-solving skills to lead investigations.
• Excellent communication and stakeholder management for international collaboration.
• Fluency in English and German (written and spoken).

Responsibilities

• Serve as the primary point of contact for customers on quality topics and complaints, coordinating investigations and resolutions.
• Lead critical incidents, drive root-cause analysis and implement corrective actions.
• Own and manage customer complaints in the ICCM system as owner and task owner when needed.
• Support aseptic tests for installed filling lines and advise on aseptic filling technology.
• Develop and deliver quality-related training on aseptic filling, QA, and QC.
• Interface with global and regional Quality teams and support customer audits.
• Collaborate with KAM, PAM, SAM, and FSE to ensure exceptional customer experience.
• Contribute to customer information requests and continuous improvement initiatives.
• Share expertise across Europe and drive best practices within the organization.

Skills

Quality management

Root cause analysis

Stakeholder management

Communication

English proficiency

German proficiency

Education

Degree in Food Technology/Science/Quality Management

Tools

SAP (ICCM)

Job description

As our Customer Quality Manager, you will be the trusted quality partner for our customers, ensuring outstanding support, driving continuous improvement, and safeguarding product excellence. You will work closely with customers and cross-functional teams across Europe to resolve complex quality topics, lead critical investigations, and strengthen long-term customer relationships.

Key responsibilities

• Serve as the primary point of contact for customers on all quality-related topics and complaints, coordinating investigations and ensuring timely technical and financial resolution.
• Lead critical incidents, driving root cause analysis and implementing sustainable corrective and preventive actions.
• Own and manage customer complaints within the ICCM (SAP) system, acting as both complaint owner and task owner whenever required.
• Support aseptic tests for newly installed filling lines, acting as a trusted advisor to customers and the commercial organization on aseptic filling technology.
• Develop and deliver quality-related training, covering aseptic filling, quality assurance, and quality control topics.
• Act as the key interface with global and regional Quality teams, facilitating and participating in customer quality audits.
• Collaborate closely with Key Account Managers (KAM), Product Account Managers (PAM), Service Account Managers (SAM), and Field Service Engineers (FSE) to provide an exceptional customer experience.
• Contribute to customer information requests, continuous improvement initiatives, and material change programs.
• Support colleagues across Europe whenever needed, sharing expertise and driving best practices throughout the organization.

You bring these skills, experience & education

• A degree in Food Technology, Food Science, Microbiology, Quality Management, or a related field.
• Solid understanding of aseptic filling processes.
• Knowledge of ISO 9001, BRC, and/or IFS quality standards is highly valued.
• A passion for quality, continuous improvement, and delivering exceptional customer support.
• Strong analytical and problem-solving skills with the ability to lead investigations and identify sustainable solutions.
• Excellent communication and stakeholder management skills, enabling you to collaborate effectively with customers and cross-functional teams in an international environment.
• A proactive, customer-focused mindset and the ability to manage multiple priorities in a dynamic business environment.
• Fluency in both English and German (written and spoken) is required.

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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Contact

SIG Talent Acquisition Team
Phone: [phone]
Email: [e-mail]