Field Service Engineer

SIG Combibloc Group Ltd; Mishawaka (IN); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Day 1 Benefits Enrollment

Vacation and Paid Holidays

Retirement 401K Matching

Employee Assistance Program

Identity Theft Protection Plan

Performance Bonus

Job summary

An established industry player is seeking a skilled Field Service Engineer to enhance the efficiency of packaging line equipment. This dynamic role involves planning and executing maintenance activities, troubleshooting mechanical and automation issues, and ensuring customer satisfaction. The ideal candidate will possess a strong background in engineering, with a focus on customer relations and technical problem-solving. Join a globally recognized company committed to sustainability and innovation, where your contributions will help shape the future of packaging solutions. If you thrive in a collaborative environment and are eager to grow your career, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience as a Field Service Engineer with extensive travel.
• Knowledge of packaging technology and customer site operations.

Responsibilities

• Plan and execute preventive and corrective maintenance activities.
• Analyze and resolve mechanical and automation malfunctions.

Skills

Mechanical adjustments

Troubleshooting

Customer relations

Root cause analysis

Automation systems

Education

Engineering Associates degree

Equivalent field service experience

Job description

This position is to plan, coordinate and execute preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. The incumbent will possess excellent customer relations skills and must be qualified to do mechanical adjustments, troubleshoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.

Key Responsibilities:

• Implement and manage hands on daily activities of maintenance, troubleshooting and repair.
• Provide superior reports to the back office.
• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
• Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
• Analyze, identify and take action on system performance issues, implementing correct and approved operational improvements.

You bring these skills, experience & education:

• Engineering Associates degree, preferably electrical or mechanical preferred, equivalent field service experience will also be considered.
• Minimum 2–3 years of experience as a Field Service Engineer with extensive travel (80–100%). Experience servicing technical equipment or machinery in a manufacturing or service-based industry is required.
• Customer site and packaging line knowledge, Carton and packaging technology, Aseptic a plus.

WE OFFER:

• Day 1 Benefits Enrollment for you and your qualified dependents.
• Vacation and Paid Holidays.
• Retirement 401K Matching.
• Employee Assistance Program.
• Identity Theft Protection Plan.
• Performance Bonus.

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG:

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.