Qualitative Project Manager

Sermo; United States; À distance; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

23 days holiday

Work from home opportunities

Health insurance

Résumé du poste

Sermo is seeking a Project Manager for the Qualitative space to connect clients with thought leaders in healthcare and life sciences. You will manage client outcomes, oversee project leaders, and train team members while ensuring adherence to SOPs.

The role is client-facing with strong written and verbal communication expectations. Ideal candidates have 1–3 years in qualitative market research, experience with project management tools and MS Office, and a Bachelor’s degree in a related field.

Qualifications

• Experience in Market Research is strongly preferred.
• 1-3 years in Qualitative market research or related field.
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in project management tools and Microsoft Office Suite.
• Ability to work cross-functionally with other Sermo teams to achieve client research goals.
• Bachelor’s degree in Business, Marketing, Research, or related field.

Responsabilités

• Own successful project outcomes by working directly with clients to achieve qualitative research outcomes.
• Oversee Project Leaders and Associates in line with KPIs.
• Manage performance conversations and ongoing training of a team.
• Manage client project escalations and overall project communication.
• Ensure performance aligned to SOP expectations (internal and external).
• Participate in and lead training and onboarding of new team members.
• Support training and coaching of recruitment approaches with more junior managers and associates.
• Liaise with QA, Compliance and Operations to communicate and oversee Adverse Event Reporting activities per client requirements.

Connaissances

Project management

Client communication

Team leadership

Time management

Cross-functional collaboration

Formation

Bachelor's degree in Business/Marketing/Research

Outils

Microsoft Office Suite

Description du poste

• Sermo provides an outlet for our clients to connect 1:1 with qualified physicians, allied healthcare professionals, and key opinion leaders on demand
• As a Project Manager in our Qualitative space,you will play an instrumental role in connecting our clients with thought leaders in the healthcare & life sciences sector. This role is client facing, and candidates are expected to be proficient in written and verbal professional communication with senior leadership and clients
• Own successful project outcomes by working directly with clients to achieve their qualitative research outcomes
• Oversee Project Leaders and Associates in line with established KPIs
• Manage performance conversations and ongoing training of a team
• Manage client project escalations and overall project communication
• Ensure performance is aligned to internal and external project and people management SOP expectations
• Participate in and lead training and onboarding of new team members
• Support training and coaching of recruitment approaches with more junior managers and associates
• Liaise with Quality Assurance, Compliance and Operations to communicate, train and oversee Adverse Event Reporting activities depending on client requirements

Benefits

• 23 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance

Experience in Market Research is strongly preferred1-3 years of experience in Qualitative market research or related fieldProven ability to manage multiple projects simultaneously and meet deadlinesProficiency in project management tools and Microsoft Office SuiteAblity to work cross functionally with other Sermo teams to achieve our clients research goalsBachelor’s degree in Business, Marketing, Research, or related fieldExperience in a client or customer facing role is strongly preferredExperience in healthcare, pharma or medicine is strongly preferredStrong organizational and communication skills with attention to detail